Vulnerable Customer Specialist

Job OverviewWe are seeking a dedicated individual to lead our efforts in supporting customers in vulnerable circumstances. As a Vulnerable Customers Lead, you will play a critical role in ensuring that our company provides excellent service and care to those who need it most.About the RoleThis is an exciting opportunity to join our team at Hastings Direct...

About the Role:As a Vulnerable Customer Advocate at Hastings Direct, you'll work closely with representatives across the business to align change plans and manage risks. Your expertise will be invaluable in creating a network of champions to support colleagues with complex cases.In this challenging yet rewarding position, you'll produce assessments and...

Job SummaryThis role is responsible for leading the working group of representatives across the business, ensuring that all change plans to support customers in vulnerable circumstances are aligned, risks and dependencies are managed, and learnings are shared.You will create a network of vulnerable customer champions across the business to ensure that...

Company Overview:Hastings Direct is a leading digital insurance provider with a strong commitment to customer satisfaction.We're seeking a highly skilled CUSTOMER SUPPORT SPECIALIST to join our team in Leicester or Bexhill-on-Sea (Hybrid). As a key member of our working group, you'll play a crucial role in ensuring that all change plans support customers in...

Company OverviewHastings Direct is a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've made huge investments in data and tech capabilities over the past few years, nurturing our 4Cs culture.About the RoleWe're looking for a skilled individual to lead our efforts in supporting customers in vulnerable...

Role OverviewWe are seeking a highly skilled Customer Conduct Lead to join our team at Hastings Direct. In this role, you will be responsible for ensuring the company's compliance with regulatory requirements, particularly in relation to Consumer Duty regulations and vulnerability guidance.About UsHastings Direct is a digital insurance provider with...

About the RoleThis is an exciting opportunity for someone to develop a career in the insurance industry as a Customer Service Specialist.As a Customer Service Specialist, you will be responsible for actively listening to customer queries, working with them to fact find and understand any changes to their policy details and circumstances.You will utilize...

About the RoleWe are seeking a Customer Service Specialist to join our team in Bexhill. As a key member of our customer-focused environment, you will be the voice of Hastings Direct, supporting customers who are coming to the end of their current policy and want to discuss their renewal with us.

At Hastings Direct, we're passionate about delivering good customer outcomes and driving our growth sustainably. As a Customer Outcome Specialist, you will play a crucial role in ensuring our business practices meet regulatory requirements and drive customer satisfaction.This is an exciting opportunity to work closely with various business areas, gathering...

Job SummaryHastings Direct is looking for a skilled Leads and Customer Advocacy Specialist to join our team in Leicester or Bexhill-on-Sea.About Us:We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market.About You:You will be responsible for identifying and developing leads to drive business growth.You will...

About the Role:As a Customer Service Specialist in our Retentions department, you will play a crucial role in building strong relationships with customers and resolving their queries and complaints efficiently.Your primary responsibility will be to provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and...

Job DescriptionWe're seeking a talented individual to take on the role of Vulnerable Customers Lead at Hastings Direct. This is an exciting opportunity to contribute to our mission of delivering good outcomes for every customer.About the RoleYou will be responsible for leading a working group of representatives across the business, ensuring that all change...

Job Summary:We are seeking a highly motivated and experienced Customer Service Specialist to join our Retentions department. The ideal candidate will have excellent communication and interpersonal skills, as well as a passion for delivering exceptional customer service.The successful candidate will be responsible for resolving customer queries and complaints...

Hastings Direct is a fast-growing, agile digitally focused general insurance provider. As an Insurance Career Development Specialist, you will be the voice of Hastings as you support our customers who are coming to the end of their current policy and want to discuss their renewal with us.A key part of your role will be to actively listen to any customer...

About Hastings DirectHastings Direct is a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture.We provide insurance for over three million customers, but we know there's even bigger...

Job DescriptionWe are seeking an experienced Customer Support Team Lead to join our team at Hastings Direct. This role is based in Leicester or Bexhill-on-Sea, with a hybrid working arrangement.About the Role:We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market.We've made huge investments in our data and...

The estimated salary for this role is £25,000 - £35,000 per annum, depending on experience and location.Job DescriptionKey Responsibilities:Prepare and serve Subway sandwichesMaintain food storage and preparation areas according to Health & Safety and Audit standardsTill OperatorMonitor stock levelsCheck in deliveriesComplete daily and weekly cleaning...

Job DescriptionAre you a highly motivated and experienced professional looking for a new challenge? Do you have a passion for delivering exceptional customer experiences? We're looking for an Operational Conduct Specialist to join our team in Leicester or Bexhill-on-Sea (Hybrid).As an Operational Conduct Specialist, you'll play a key role in ensuring that...

Key ResponsibilitiesAs a Conduct and Outcome Expert at Hastings Direct, you will be responsible for ensuring the company's compliance with regulatory requirements, particularly in relation to Consumer Duty regulations and vulnerability guidance. This will involve:Conducting regular gap analysis and audits to identify areas of non-compliance.Developing and...

About the RoleThis exciting opportunity has arisen for a Regulatory Compliance Officer to join our team at Hastings Direct. The successful candidate will play a crucial role in ensuring the company's compliance with regulatory requirements, particularly in relation to Consumer Duty regulations and vulnerability guidance.About UsHastings Direct is a dynamic...