Customer Wellbeing Lead Specialist

Job SummaryHastings Direct is looking for a skilled Leads and Customer Advocacy Specialist to join our team in Leicester or Bexhill-on-Sea.About Us:We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market.About You:You will be responsible for identifying and developing leads to drive business growth.You will...

Role OverviewWe are seeking a highly skilled Customer Conduct Lead to join our team at Hastings Direct. In this role, you will be responsible for ensuring the company's compliance with regulatory requirements, particularly in relation to Consumer Duty regulations and vulnerability guidance.About UsHastings Direct is a digital insurance provider with...

Company Overview:Hastings Direct is a leading digital insurance provider with a strong commitment to customer satisfaction.We're seeking a highly skilled CUSTOMER SUPPORT SPECIALIST to join our team in Leicester or Bexhill-on-Sea (Hybrid). As a key member of our working group, you'll play a crucial role in ensuring that all change plans support customers in...

Job DescriptionWe are seeking an experienced Customer Support Team Lead to join our team at Hastings Direct. This role is based in Leicester or Bexhill-on-Sea, with a hybrid working arrangement.About the Role:We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market.We've made huge investments in our data and...

**About the Role**We are seeking an experienced Lead Consolidation Specialist to join our accounting team at Hastings Insurance Group. The successful candidate will be responsible for leading the production and review of month end consolidation adjustments, calculations of share-based payments charges and liabilities, and production/review of month end...

About the RoleWe are seeking a Customer Service Specialist to join our team in Bexhill. As a key member of our customer-focused environment, you will be the voice of Hastings Direct, supporting customers who are coming to the end of their current policy and want to discuss their renewal with us.

Job TitleWe are looking for an Insurance Conduct Specialist Lead to join our team at Hastings Direct. This is a hybrid role that combines office and remote work, with locations in Leicester and Bexhill-on-Sea.Job DescriptionThe successful candidate will lead our customer conduct initiatives, focusing on excellent customer interactions and outcomes. Key...

Job OverviewWe are seeking a dedicated individual to lead our efforts in supporting customers in vulnerable circumstances. As a Vulnerable Customers Lead, you will play a critical role in ensuring that our company provides excellent service and care to those who need it most.About the RoleThis is an exciting opportunity to join our team at Hastings Direct...

Job Title: Technical Pricing SpecialistAbout the Role:We're a leading digital insurance provider with a strong focus on innovation and data-driven decision making. Our team is championing the adoption of machine learning techniques to leverage powerful insights from customer and property information.Key Responsibilities:Leading a team of actuaries and data...

Job OverviewHastings Direct is a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture.About the RoleWe're looking for a skilled Customer Conduct Lead to join our team in Leicester or...

We are seeking an exceptional Digital Transformation Lead to join our team at Hastings Direct. This exciting role offers the opportunity to drive digital innovation and lead a high-performing team responsible for delivering seamless customer journeys.About UsAt Hastings Direct, we pride ourselves on being a digital insurance provider with a passion for...

About Our CompanyWe are a leading digital insurance provider with ambitious plans to become the best and biggest in the UK market. We have made huge investments in our data and tech capabilities over the past few years, alongside nurturing our 4Cs culture. Our VisionWe provide insurance for over three million customers but know there's even bigger...

Key ResponsibilitiesAs a Customer Data Analyst Lead, you will be responsible for leading the analysis of large datasets, identifying trends and patterns, and providing actionable recommendations to inform business decisions.You will work closely with cross-functional teams to develop and implement strategic solutions that drive business growth, and play a...

Job SummaryThis role is responsible for leading the working group of representatives across the business, ensuring that all change plans to support customers in vulnerable circumstances are aligned, risks and dependencies are managed, and learnings are shared.You will create a network of vulnerable customer champions across the business to ensure that...

Unlock Business Growth as a Senior Data Insights SpecialistHastings Direct is a leading digital insurance provider committed to delivering excellent customer experiences. We're seeking a talented Senior Data Insights Specialist to join our team, driving business growth through data-driven decision-making.About the RoleDevelop and maintain ETL processes for...

We're a leading digital insurance provider in the UK, aiming to be the best and biggest in the market.With significant investments in data and tech capabilities, we're nurturing a culture that drives customer satisfaction and business growth.As a key member of our team, you'll oversee claims operations, ensuring seamless customer experiences and exceptional...

About the Role:As a Claims Specialist at Hastings Direct, you will play a vital part in our mission to deliver good outcomes for every customer. You will be responsible for supporting Home Claims in building the right capability to provide excellent customer and commercial outcomes. This includes reviewing and monitoring outcomes/KPIs, supporting...

We're Hastings Direct, a pioneering digital insurance provider on a mission to become the UK's leading insurer.Our 4Cs principles prioritize creating the right culture and equipping colleagues with the necessary tools to excel, resulting in good outcomes for customers and sustainable business growth.This exciting opportunity involves overseeing claims...

Role OverviewWe are seeking an experienced Commercial Lead to join our team at Hastings Direct. As a key member of our leadership team, you will be responsible for managing the performance of our Claims Team and driving business growth.SalaryAn attractive salary based on experience, with regular pay reviews to ensure you remain motivated and engaged.Key...

Customer Excellence LeaderWe're a digital insurance provider with ambitious plans to become the UK's leading market player.Develop and execute strategies to achieve exceptional customer outcomes and quality standards.Create a coaching and performance management culture within your team, fostering growth and empowerment.Key Skills:Demonstrable leadership...