Customer Service Expert Lead

Job SummaryThis role is responsible for leading the working group of representatives across the business, ensuring that all change plans to support customers in vulnerable circumstances are aligned, risks and dependencies are managed, and learnings are shared.You will create a network of vulnerable customer champions across the business to ensure that...

Job SummaryWe are seeking a skilled Retail Security Officer to join our team at Mitie. As a key member of our retail security team, you will play a crucial role in ensuring the safety and security of our clients' premises.Deliver exceptional customer service and create a safe shopping environment by:Providing industry leading customer service to exceed...

At Hastings Direct, we're expanding our unsecured lending business and looking for talented individuals to join our team. As a Digital Lending Expert, you'll play a crucial role in helping customers access guaranteed eligibility and real rates through price comparison websites (PCWs).We're offering an attractive salary of approximately £**25,000 -...

Key ResponsibilitiesAs a Conduct and Outcome Expert at Hastings Direct, you will be responsible for ensuring the company's compliance with regulatory requirements, particularly in relation to Consumer Duty regulations and vulnerability guidance. This will involve:Conducting regular gap analysis and audits to identify areas of non-compliance.Developing and...

Are you a detail-oriented individual with a passion for insurance? Do you have excellent communication skills and a keen eye for detail? If so, we may have the perfect role for you!We're seeking an experienced Policy Review and Validation Expert to join our team at Hastings Direct. In this role, you'll be responsible for reviewing and validating customer...

Job Title: Pharmacy Dispensing ExpertAs a Pharmacy Dispensing Expert at Tesco Partners, you will be an integral part of our retail store team. This role is perfect for individuals who want to work in a dynamic environment and provide excellent customer service.We are committed to serving our customers, communities, and planet better every day. As a Pharmacy...

Job DescriptionWe are seeking an experienced Customer Support Team Lead to join our team at Hastings Direct. This role is based in Leicester or Bexhill-on-Sea, with a hybrid working arrangement.About the Role:We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market.We've made huge investments in our data and...

Unlock Your Potential in a Dynamic Customer-Focused RoleWe are seeking an exceptional customer service professional to join our team as a Customer Representative. This exciting opportunity will involve working with customers who are approaching the end of their current insurance policy and need guidance on renewal options.Key Responsibilities:Actively listen...

Company OverviewHastings Direct is a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've made huge investments in data and tech capabilities over the past few years, nurturing our 4Cs culture.About the RoleWe're looking for a skilled individual to lead our efforts in supporting customers in vulnerable...

This role involves delivering a first-rate customer experience. As a customer service representative, you will engage with customers who are looking to renew their policies, ensuring they understand the changes and are comfortable with their new quote. You will need to discuss our products confidently, provide accurate information, and address any concerns...

Job OverviewHastings Direct is a leading digital insurance provider with ambitious plans to become the UK's top insurer. We're committed to delivering excellent customer experiences while maintaining high-quality standards.Key ResponsibilitiesRegulatory Expertise: Provide strategic guidance on regulatory requirements across motor claims, home claims, and...

About the RoleWe are seeking a Customer Service Specialist to join our team in Bexhill. As a key member of our customer-focused environment, you will be the voice of Hastings Direct, supporting customers who are coming to the end of their current policy and want to discuss their renewal with us.

Role OverviewWe are seeking a highly skilled Customer Conduct Lead to join our team at Hastings Direct. In this role, you will be responsible for ensuring the company's compliance with regulatory requirements, particularly in relation to Consumer Duty regulations and vulnerability guidance.About UsHastings Direct is a digital insurance provider with...

Job SummaryHastings Direct is looking for a skilled Leads and Customer Advocacy Specialist to join our team in Leicester or Bexhill-on-Sea.About Us:We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market.About You:You will be responsible for identifying and developing leads to drive business growth.You will...

We are seeking a skilled Customer Service Representative to join our team at Hastings Direct, located in Bexhill. As a member of our team, you will be handling inbound calls from customers who are interested in one of our policies or wish to make changes to an existing one.With excellent communication and problem-solving skills, you will use your knowledge...

Key ResponsibilitiesAs a Customer Data Analyst Lead, you will be responsible for leading the analysis of large datasets, identifying trends and patterns, and providing actionable recommendations to inform business decisions.You will work closely with cross-functional teams to develop and implement strategic solutions that drive business growth, and play a...

Unlock Opportunities in Customer ServiceHastings Direct, a leading digital insurance provider and growing unsecured lending business, seeks talented individuals to join its expanding team. As a key member of our lending operations team, you will play a vital role in delivering exceptional customer experiences.We are looking for individuals with a passion for...

We're Hastings Direct, a pioneering digital insurance provider on a mission to become the UK's leading insurer.Our 4Cs principles prioritize creating the right culture and equipping colleagues with the necessary tools to excel, resulting in good outcomes for customers and sustainable business growth.This exciting opportunity involves overseeing claims...

About the JobWe are seeking an experienced Business Validation Expert to join our team. As a key member of our risk management department, you will play a crucial role in protecting our business against policy fraud.Your primary responsibility will be to validate customer policies, ensuring that they meet the required standards and guidelines. This involves...

Job Title: Claims Resolution Specialist - Property and Home Claims ExpertAbout the Role:We are seeking a skilled Claims Resolution Specialist to join our team at Hastings Direct. The successful candidate will be responsible for resolving household claims in a professional and efficient manner.Key Responsibilities:- Resolve household claims in a timely and...