Customer Conduct Lead Specialist

Job TitleWe are looking for an Insurance Conduct Specialist Lead to join our team at Hastings Direct. This is a hybrid role that combines office and remote work, with locations in Leicester and Bexhill-on-Sea.Job DescriptionThe successful candidate will lead our customer conduct initiatives, focusing on excellent customer interactions and outcomes. Key...

Job DescriptionAre you a highly motivated and experienced professional looking for a new challenge? Do you have a passion for delivering exceptional customer experiences? We're looking for an Operational Conduct Specialist to join our team in Leicester or Bexhill-on-Sea (Hybrid).As an Operational Conduct Specialist, you'll play a key role in ensuring that...

About Hastings DirectWe're a dynamic and innovative company, committed to delivering exceptional customer experiences through our digital insurance products. Our 4Cs culture is built on collaboration, courage, clarity, and commitment, and we're passionate about making a positive impact in the lives of our customers and employees.Role OverviewWe're seeking an...

Key ResponsibilitiesAs a Conduct and Outcome Expert at Hastings Direct, you will be responsible for ensuring the company's compliance with regulatory requirements, particularly in relation to Consumer Duty regulations and vulnerability guidance. This will involve:Conducting regular gap analysis and audits to identify areas of non-compliance.Developing and...

Job SummaryHastings Direct is looking for a skilled Leads and Customer Advocacy Specialist to join our team in Leicester or Bexhill-on-Sea.About Us:We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market.About You:You will be responsible for identifying and developing leads to drive business growth.You will...

Job OverviewHastings Direct is a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture.About the RoleWe're looking for a skilled Customer Conduct Lead to join our team in Leicester or...

Company OverviewHastings Direct is a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've made huge investments in data and tech capabilities over the past few years, nurturing our 4Cs culture.About the RoleWe're looking for a skilled individual to lead our efforts in supporting customers in vulnerable...

Company Overview:Hastings Direct is a leading digital insurance provider with a strong commitment to customer satisfaction.We're seeking a highly skilled CUSTOMER SUPPORT SPECIALIST to join our team in Leicester or Bexhill-on-Sea (Hybrid). As a key member of our working group, you'll play a crucial role in ensuring that all change plans support customers in...

Job DescriptionWe are seeking an experienced Customer Support Team Lead to join our team at Hastings Direct. This role is based in Leicester or Bexhill-on-Sea, with a hybrid working arrangement.About the Role:We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market.We've made huge investments in our data and...

About the RoleWe are seeking a Customer Service Specialist to join our team in Bexhill. As a key member of our customer-focused environment, you will be the voice of Hastings Direct, supporting customers who are coming to the end of their current policy and want to discuss their renewal with us.

Job OverviewWe're seeking a Customer Success Director to join our team at Hastings Direct. As a hybrid workplace leader, you'll play a key role in driving business growth and excellence while promoting a positive work-life balance.About the RoleThe successful candidate will be responsible for leading our customer conduct initiatives, ensuring seamless...

Key ResponsibilitiesAs a Customer Data Analyst Lead, you will be responsible for leading the analysis of large datasets, identifying trends and patterns, and providing actionable recommendations to inform business decisions.You will work closely with cross-functional teams to develop and implement strategic solutions that drive business growth, and play a...

Job SummaryThis role is responsible for leading the working group of representatives across the business, ensuring that all change plans to support customers in vulnerable circumstances are aligned, risks and dependencies are managed, and learnings are shared.You will create a network of vulnerable customer champions across the business to ensure that...

Job OverviewWe are seeking a dedicated individual to lead our efforts in supporting customers in vulnerable circumstances. As a Vulnerable Customers Lead, you will play a critical role in ensuring that our company provides excellent service and care to those who need it most.About the RoleThis is an exciting opportunity to join our team at Hastings Direct...

Role OverviewWe are seeking an experienced Commercial Lead to join our team at Hastings Direct. As a key member of our leadership team, you will be responsible for managing the performance of our Claims Team and driving business growth.SalaryAn attractive salary based on experience, with regular pay reviews to ensure you remain motivated and engaged.Key...

Job OverviewWe are seeking an experienced Insurance Claims Recovery Specialist to join our team at Hastings Direct.About the RoleThis is a unique opportunity to work with a leading digital insurance provider, leveraging your skills in claims recovery to drive business growth and customer satisfaction.Key ResponsibilitiesConduct monthly 2nd stage reviews for...

About the RoleWe are seeking a highly skilled Claims Team Leader to lead our team in Leicester or Bexhill-on-Sea, with a hybrid working arrangement.The successful candidate will oversee and manage a team of claims handlers, developing and implementing strategies to improve claims processing efficiency.Key responsibilities include:Oversight and management of...

**About the Role**We are seeking an experienced Lead Consolidation Specialist to join our accounting team at Hastings Insurance Group. The successful candidate will be responsible for leading the production and review of month end consolidation adjustments, calculations of share-based payments charges and liabilities, and production/review of month end...

**Drive Business Growth with Data-Driven Insights**We're seeking a talented Senior Analyst to join our Customer Insights team at Hastings Direct. As a digital insurance leader, we're focused on harnessing the power of data to drive business decisions and growth.Job Summary:This role involves analyzing large datasets to identify trends, opportunities, and...

Job SummaryA unique opportunity has arisen for a skilled Technical Claims Review Specialist to join our team at Hastings Direct, a leading digital insurance provider in the UK. This role offers a blend of office and homeworking arrangements, with regular visits to our Leicester, London or Bexhill offices.About UsHastings Direct is a dynamic and ambitious...