Vulnerable Customer Advocate

About the Role:As a Vulnerable Customer Advocate at Hastings Direct, you'll work closely with representatives across the business to align change plans and manage risks. Your expertise will be invaluable in creating a network of champions to support colleagues with complex cases.In this challenging yet rewarding position, you'll produce assessments and...

Job SummaryThis role is responsible for leading the working group of representatives across the business, ensuring that all change plans to support customers in vulnerable circumstances are aligned, risks and dependencies are managed, and learnings are shared.You will create a network of vulnerable customer champions across the business to ensure that...

Unlock Your PotentialWe're looking for a talented Customer Service Representative to join our team in Bexhill. As a Customer Experience Advocate, you'll play a vital role in delivering exceptional customer service and ensuring our customers receive the best possible experience.About the RoleYou'll be handling inbound calls from customers who are interested...

Company OverviewHastings Direct is a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've made huge investments in data and tech capabilities over the past few years, nurturing our 4Cs culture.About the RoleWe're looking for a skilled individual to lead our efforts in supporting customers in vulnerable...

Company Overview:Hastings Direct is a leading digital insurance provider with a strong commitment to customer satisfaction.We're seeking a highly skilled CUSTOMER SUPPORT SPECIALIST to join our team in Leicester or Bexhill-on-Sea (Hybrid). As a key member of our working group, you'll play a crucial role in ensuring that all change plans support customers in...

Unlock Your Potential in a Dynamic Customer-Focused RoleWe are seeking an exceptional customer service professional to join our team as a Customer Representative. This exciting opportunity will involve working with customers who are approaching the end of their current insurance policy and need guidance on renewal options.Key Responsibilities:Actively listen...

Role OverviewWe are seeking a highly skilled Customer Conduct Lead to join our team at Hastings Direct. In this role, you will be responsible for ensuring the company's compliance with regulatory requirements, particularly in relation to Consumer Duty regulations and vulnerability guidance.About UsHastings Direct is a digital insurance provider with...

At Hastings Direct, we're expanding our unsecured lending business and seeking individuals with a passion for customer service to join our team. As a Customer Service Representative, you'll be responsible for managing inbound calls, emails, and making outbound calls to resolve customer queries efficiently.You will be working closely with the Underwriting &...

Unlock Opportunities in Customer ServiceHastings Direct, a leading digital insurance provider and growing unsecured lending business, seeks talented individuals to join its expanding team. As a key member of our lending operations team, you will play a vital role in delivering exceptional customer experiences.We are looking for individuals with a passion for...

Job DescriptionEstimated Salary: £8-10 per hourWe are seeking a motivated individual to join our team as a Charity Shop Assistant. As a key member of our shop team, you will play a vital role in helping us raise vital funds for animal welfare.The ideal candidate will be friendly and confident when interacting with customers, able to work effectively in a...

Job DescriptionWe're seeking a talented individual to take on the role of Vulnerable Customers Lead at Hastings Direct. This is an exciting opportunity to contribute to our mission of delivering good outcomes for every customer.About the RoleYou will be responsible for leading a working group of representatives across the business, ensuring that all change...

Key ResponsibilitiesAs a Conduct and Outcome Expert at Hastings Direct, you will be responsible for ensuring the company's compliance with regulatory requirements, particularly in relation to Consumer Duty regulations and vulnerability guidance. This will involve:Conducting regular gap analysis and audits to identify areas of non-compliance.Developing and...

About the RoleThis exciting opportunity has arisen for a Regulatory Compliance Officer to join our team at Hastings Direct. The successful candidate will play a crucial role in ensuring the company's compliance with regulatory requirements, particularly in relation to Consumer Duty regulations and vulnerability guidance.About UsHastings Direct is a dynamic...

Key Responsibilities:Lead the working group of representatives to ensure change plans support vulnerable customers.Create a network of champions to share best practices and identify risks.Produce assessments and reporting for senior leaders.Conduct regular reviews and assessments of internal practices and individual cases.Benefits:Hastings Direct offers an...

Vulnerable Customers LeadLocations: Leicester or Bexhill-on-Sea (Hybrid)Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs...

Vulnerable Customers LeadLocations: Leicester or Bexhill-on-Sea (Hybrid)Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our...

Vulnerable Customers LeadBefore applying for this role, please read the following information about this opportunity found below.Locations: Leicester or Bexhill-on-Sea (Hybrid)Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made...

Vulnerable Customers LeadLocations: Leicester or Bexhill-on-Sea (Hybrid)Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs...

Vulnerable Customers Lead Locations: Leicester or Bexhill-on-Sea (Hybrid) Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with...

Customer Service Representative, LendingYou'll probably know Hastings Direct as a digital insurance provider, but did you know we also have a growing unsecured lending business? We have a competitive product on market-leading systems offering customers guaranteed eligibility and real rates through price comparison websites (PCWs).As part of our expansion,...

**Role: Domiciliary Optical Assistant** **Location: Bexhill, East Sussex** **Working Hours: Monday to Friday - no weekends or evenings** **Salary: £30,000 package (£24,000 basic + £3,000 car allowance + £3,000 OTE bonus)** **Joining Bonus - £2,000 welcome bonus in addition to the above package** Are you an experienced Optical Assistant looking for...

**Local Banking Community Specialist** **Bexhill** As a Barclays Local Banking Community Specialist, you will be at the forefront of the relationship between Barclays and your local community. This is a new role within Barclays, working with a network of colleagues across the UK, to ensure we manage the needs of our customers whilst driving community focus....

Leicester or Bexhill-on-Sea (Hybrid) We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We provide insurance for over three million customers, but we know there's even bigger...

Salary: £23,500 with excellent long-term progression opportunities Hybrid Working - 37.5 hours, 09:00 - 17:30 Monday to Friday. Location: Bexhill Training: All training and equipment is provided Role purpose: You'll be one of our first lines of defence at Hastings for protecting the business against potential policy fraud by validating our customer...

Salary: £23,500 with excellent long term progression opportunities to increase your base salaryLocation: Bexhill (hybrid 1 day in our office)Training: 8 Weeks office basedWorking Hours: Monday - Friday 09:00 - 17:30 NO WEEKENDS!Start Date: 17th of February 2025Role purpose: You'll be one of our first lines of defence at Hastings for protecting the business...

**About The Royal British Legion** The Royal British Legion is here to help members of the Royal Navy, British Army, Royal Air Force, veterans and their families. And we are not going anywhere. We support serving and ex-serving personnel all year round, every day of the week. **Benefits** - Excellent Rate of Pay - Welcome Payment - up to **£500**: -...

Salary: £21,400 with excellent long-term progression opportunities to increase your base salary up to £25,200 Hybrid Working - You will work 37.5 hours a week. You’ll be working between the hours of 09:00 - 17:30 Monday to Friday. No weekends Location: Our fantastic Bexhill office is close to the seafront. We also have free parking available, and our...

Salary: £23,500 with excellent long term progression opportunities to increase your base salaryLocation: Bexhill (hybrid 1 day in our office)Training: 8 Weeks office basedWorking Hours: Monday - Friday 09:00 - 17:30 NO WEEKENDS!Start Date: 17th of February 2025 Role purpose: You'll be one of our first lines of defence at Hastings for protecting the...

Hours: 37.5 - Monday to Friday 8am-7pm on a rotational basisSalary: £24300Location: BexhillContract: HybridStart Date: 13th of JanuaryRole purposeReporting into our Home Claims Leader the Home Claims Handler will responsible for the management of home claims handling within their handling authority limit. The Home Claims Handler is also required to maintain...

Hours: 37.5 - Monday to Friday 8am-7pm on a rotational basisSalary: £24300Location: BexhillContract: Hybrid Start Date: 13th of January Role purpose Reporting into our Home Claims Leader the Home Claims Handler will responsible for the management of home claims handling within their handling authority limit. The Home Claims Handler is also required to...

Customer Service Representative, Lending You'll probably know Hastings Direct as a digital insurance provider, but did you know we also have a growing unsecured lending business? We have a competitive product on market-leading systems offering customers guaranteed eligibility and real rates through price comparison websites (PCWs). As part of our...

Salary: £23,500 with excellent long term progression opportunities to increase your base salary Location : Bexhill (hybrid 1 day in our office) Training: 8 Weeks office based Working Hours : Monday - Friday 09:00 - 17:30 NO WEEKENDS! Start Date : 17th of February 2025 Role purpose: You'll be one of our first lines of defence at Hastings for...

Salary: £23,500 with excellent long term progression opportunities to increase your base salary Location : Bexhill (hybrid 1 day in our office) Training: 8 Weeks office based Working Hours : Monday - Friday 09:00 - 17:30 NO WEEKENDS! Start Date : 17th of February 2025 Role purpose: You'll be one of our first lines of defence at Hastings for...

COMPANY BACKGROUND Westbourne provides class leading breakdown cover across Southern England. Currently a leading provider in the UK market, with ambitious plans to grow, Westbourne prides itself on offering inspirational customer service with key benefits including: Rapid response to stranded motorists. Effective roadside repair with over 80% of cars...