Customer Service Professional for Unsecured Lending
6 days ago
Hastings Direct, a leading digital insurance provider and growing unsecured lending business, seeks talented individuals to join its expanding team. As a key member of our lending operations team, you will play a vital role in delivering exceptional customer experiences.
We are looking for individuals with a passion for customer service to manage inbound calls & emails, make outbound calls, and support the end-to-end customer journey. Your primary responsibilities will include:
- Handling inbound and outbound calls, providing top-notch customer service to our customers
- Working closely with Underwriting & Collections colleagues to escalate customer interactions where necessary
- Ensuring that all customers are treated fairly and that those who are identified as being vulnerable or in financial hardship are dealt with in accordance with regulatory and company policies at all times
This is a hybrid role, offering the flexibility to work from home and in the office, with opportunities to progress and develop your skills. We prioritize employee well-being, providing access to private healthcare, dental plans, and mental health support. Our benefits package includes:
- A competitive salary: £25,000 - £35,000 per annum (dependent on experience)
- Flexible working arrangements: 5 hours per week, Monday to Friday
- Ongoing training and development opportunities
- Annual bonus scheme based on individual and company performance
- Pension contribution match up to 10%
- Access to a range of wellbeing initiatives, including mental health support and cycle-to-work schemes
Salary details: £25,000 - £35,000 per annum, depending on experience.
-
Customer Service Associate for Lending
2 days ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeAbout UsHastings Direct is a digital insurance provider with a growing unsecured lending business. Our competitive product offers customers guaranteed eligibility and real rates through price comparison websites.We're looking for customer-focused individuals to join our lending team, where you'll be responsible for managing inbound queries from point of...
-
Digital Lending Expert
6 days ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeAt Hastings Direct, we're expanding our unsecured lending business and looking for talented individuals to join our team. As a Digital Lending Expert, you'll play a crucial role in helping customers access guaranteed eligibility and real rates through price comparison websites (PCWs).We're offering an attractive salary of approximately £**25,000 -...
-
Business Development Lending Specialist
2 days ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeHastings Direct is a leading digital insurance provider with a growing unsecured lending business. Our competitive product on market-leading systems offers guaranteed eligibility and real rates through price comparison websites (PCWs).As we expand our business, we are looking for an individual to join our team who will work closely with us to drive growth...
-
Customer Service Representative Position
1 week ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full time £23,500At Hastings Direct, we're expanding our unsecured lending business and seeking individuals with a passion for customer service to join our team. As a Customer Service Representative, you'll be responsible for managing inbound calls, emails, and making outbound calls to resolve customer queries efficiently.You will be working closely with the Underwriting &...
-
Credit Lending Financial Risk Specialist
6 days ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeWe are seeking a skilled Credit Lending Financial Risk Specialist to join our team at Hastings Direct. As a key member of our lending operations, you will play a vital role in evaluating credit loan applications and making informed decisions about their approval or rejection.Day-to-day, you will be responsible for reviewing key documentation, identifying...
-
Customer Service Advisor
2 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeAbout the Role:You will be a key member of our growing lending operations team, responsible for managing inbound customer inquiries and resolving issues efficiently. Your excellent communication skills and passion for customer service will be essential in delivering a positive experience for our customers.Key Responsibilities:Handling inbound and outbound...
-
Customer Service Advisor
4 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeCustomer Service Role OverviewWe are seeking a skilled Customer Service Representative to join our team at Hastings Direct. As a Customer Service Representative, you will be responsible for handling inbound calls from customers who are interested in one of our policies or wish to make changes to an existing one.Key Responsibilities:Handle customer inquiries...
-
Customer Service Advisor
4 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeDelivering Exceptional Customer ServiceWe are seeking a skilled Customer Service Representative to join our vibrant Bexhill office. As a key member of our Customer Service team, you will be handling inbound calls from customers who are interested in our policies or wish to make changes to an existing one.Your Key Responsibilities:Handle customer inquiries...
-
Customer Service Representative
4 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeCustomer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Hastings Direct. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences, resolving customer inquiries, and providing accurate information about our products and services.Key...
-
Customer Service Representative
4 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeCustomer Service Role OverviewAt Hastings Direct, we're looking for a part-time Customer Service Representative to join our team. As a key member of our contact centre, you'll be responsible for delivering exceptional customer experiences and providing accurate information to our customers.Key Responsibilities:Handle customer inquiries and resolve issues in...
-
Customer Service Representative
4 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeCustomer Service Role OverviewWe are seeking a skilled Customer Service Representative to join our team at Hastings Direct. As a key member of our Customer Service team, you will be responsible for handling inbound calls from customers who are interested in our policies or wish to make changes to their existing ones.Key Responsibilities:Handle customer...
-
Customer Service Representative
4 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeAbout the Role:We are seeking a skilled Customer Service Representative to join our team at Hastings Direct. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences, handling customer inquiries, and providing accurate information about our products.Key Responsibilities:Handle customer inquiries and...
-
Customer Service Representative
1 month ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeAbout the Role:We are seeking a skilled Customer Service Representative to join our team at Hastings Direct. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences, ensuring that our customers are satisfied with their policy renewals.Key Responsibilities:Provide accurate and timely information to...
-
Customer Service Representative
2 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeWe are seeking an exceptional Customer Service Representative to join our team at Hastings Direct, a leading digital insurance provider in the UK.As a Customer Service Representative, you will play a vital role in delivering a high-quality customer experience by explaining our insurance products simply and clearly, ensuring customers get the right cover, and...
-
Customer Service Associate
4 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeCustomer Representative RoleWe are seeking a Customer Representative to join our Retentions department at Hastings Direct. The ideal candidate will possess strong communication skills, be able to work in a fast-paced environment, and have a passion for delivering exceptional customer service.Key ResponsibilitiesAct as the voice of Hastings Direct, supporting...
-
Customer Service Ambassador
5 days ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeWe are seeking a skilled Customer Service Representative to join our team at Hastings Direct, located in Bexhill. As a member of our team, you will be handling inbound calls from customers who are interested in one of our policies or wish to make changes to an existing one.With excellent communication and problem-solving skills, you will use your knowledge...
-
Customer Service Representative
3 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeRole OverviewWe are seeking a skilled Customer Representative to join our Retentions department at Hastings Direct. As a key member of our team, you will be responsible for actively listening to customer queries, fact-finding, and providing tailored solutions to meet their insurance needs.Key ResponsibilitiesDeliver exceptional customer service by listening...
-
Customer Service Representative
4 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeCustomer Service Role OverviewWe are seeking a skilled Customer Service Representative to join our team at Hastings Direct. As a Policy Renewal Specialist, you will be responsible for delivering exceptional customer experiences, ensuring our customers feel valued and supported throughout the policy renewal process.Key Responsibilities:Explain policy renewal...
-
Customer Service Representative
2 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeThis role involves delivering a first-rate customer experience. As a customer service representative, you will engage with customers who are looking to renew their policies, ensuring they understand the changes and are comfortable with their new quote. You will need to discuss our products confidently, provide accurate information, and address any concerns...
-
Food Service Professional
3 days ago
Bexhill, East Sussex, United Kingdom Aramark Full timeAramark UK is seeking a motivated and customer-focused Food Service Assistant / Barista to join our team at Bexhill 6th Form College.This part-time position, 20 hours per week, Monday - Friday, offers an attractive opportunity for individuals who enjoy working in hospitality and are passionate about delivering exceptional customer service. As a Food Service...