Customer Service Professional for Unsecured Lending

6 days ago


Bexhill, East Sussex, United Kingdom Hastings Direct Full time £23,500
Unlock Opportunities in Customer Service

Hastings Direct, a leading digital insurance provider and growing unsecured lending business, seeks talented individuals to join its expanding team. As a key member of our lending operations team, you will play a vital role in delivering exceptional customer experiences.

We are looking for individuals with a passion for customer service to manage inbound calls & emails, make outbound calls, and support the end-to-end customer journey. Your primary responsibilities will include:

  • Handling inbound and outbound calls, providing top-notch customer service to our customers
  • Working closely with Underwriting & Collections colleagues to escalate customer interactions where necessary
  • Ensuring that all customers are treated fairly and that those who are identified as being vulnerable or in financial hardship are dealt with in accordance with regulatory and company policies at all times

This is a hybrid role, offering the flexibility to work from home and in the office, with opportunities to progress and develop your skills. We prioritize employee well-being, providing access to private healthcare, dental plans, and mental health support. Our benefits package includes:

  • A competitive salary: £25,000 - £35,000 per annum (dependent on experience)
  • Flexible working arrangements: 5 hours per week, Monday to Friday
  • Ongoing training and development opportunities
  • Annual bonus scheme based on individual and company performance
  • Pension contribution match up to 10%
  • Access to a range of wellbeing initiatives, including mental health support and cycle-to-work schemes

Salary details: £25,000 - £35,000 per annum, depending on experience.



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