Customer Service Advisor

3 weeks ago


Bexhill, East Sussex, United Kingdom Hastings Direct Full time

Customer Service Role Overview

We are seeking a skilled Customer Service Representative to join our team at Hastings Direct. As a Customer Service Representative, you will be responsible for handling inbound calls from customers who are interested in one of our policies or wish to make changes to an existing one.

Key Responsibilities:

  • Handle customer inquiries and provide policy information
  • Process policy changes and updates
  • Deal with customer complaints in a professional and empathetic manner
  • Meet quality, efficiency, and satisfaction standards

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career progression and professional development
  • Hybrid working arrangement with 1 day per week in the office
  • Relaxed and friendly working environment
  • Access to a range of employee benefits and discounts

Requirements:

  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment
  • Basic computer skills and knowledge of Microsoft Office
  • Ability to work independently and as part of a team

How to Apply:

Click the "Apply Now" button to submit your application. You will be required to complete an online assessment and may be invited to an interview.



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