Customer Service Representative

2 weeks ago

Bexhill, East Sussex, United Kingdom Hastings Direct Full time

Customer Service Role Overview

We are seeking a skilled Customer Service Representative to join our team at Hastings Direct. As a key member of our Customer Service team, you will be responsible for handling inbound calls from customers who are interested in our policies or wish to make changes to their existing ones.

Key Responsibilities:

  • Handle customer inquiries and provide policy information
  • Assist customers with policy changes and updates
  • Deal with customer complaints in a professional and empathetic manner
  • Meet quality, efficiency, and satisfaction standards

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Hybrid working arrangement with 1 day per week in the office
  • Relaxed and friendly working environment
  • Access to on-site restaurant and Costa coffee

Requirements:

  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment
  • Basic knowledge of insurance policies and procedures

How to Apply:

Click the 'Apply Now' button to submit your application. You will then receive a link to our online assessment, which will give you a realistic job preview and allow us to assess your suitability for the role.

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