Vulnerable Customer Lead Advocate

About the Role:As a Vulnerable Customer Advocate at Hastings Direct, you'll work closely with representatives across the business to align change plans and manage risks. Your expertise will be invaluable in creating a network of champions to support colleagues with complex cases.In this challenging yet rewarding position, you'll produce assessments and...

Job OverviewWe are seeking a dedicated individual to lead our efforts in supporting customers in vulnerable circumstances. As a Vulnerable Customers Lead, you will play a critical role in ensuring that our company provides excellent service and care to those who need it most.About the RoleThis is an exciting opportunity to join our team at Hastings Direct...

Company OverviewHastings Direct is a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've made huge investments in data and tech capabilities over the past few years, nurturing our 4Cs culture.About the RoleWe're looking for a skilled individual to lead our efforts in supporting customers in vulnerable...

Role OverviewWe are seeking a highly skilled Customer Conduct Lead to join our team at Hastings Direct. In this role, you will be responsible for ensuring the company's compliance with regulatory requirements, particularly in relation to Consumer Duty regulations and vulnerability guidance.About UsHastings Direct is a digital insurance provider with...

Company Overview:Hastings Direct is a leading digital insurance provider with a strong commitment to customer satisfaction.We're seeking a highly skilled CUSTOMER SUPPORT SPECIALIST to join our team in Leicester or Bexhill-on-Sea (Hybrid). As a key member of our working group, you'll play a crucial role in ensuring that all change plans support customers in...

Unlock Your Potential in a Dynamic Customer-Focused RoleWe are seeking an exceptional customer service professional to join our team as a Customer Representative. This exciting opportunity will involve working with customers who are approaching the end of their current insurance policy and need guidance on renewal options.Key Responsibilities:Actively listen...

Job OverviewHastings Direct is a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture.About the RoleWe're looking for a skilled Customer Conduct Lead to join our team in Leicester or...

Job DescriptionWe're seeking a talented individual to take on the role of Vulnerable Customers Lead at Hastings Direct. This is an exciting opportunity to contribute to our mission of delivering good outcomes for every customer.About the RoleYou will be responsible for leading a working group of representatives across the business, ensuring that all change...

Job SummaryHastings Direct is looking for a skilled Leads and Customer Advocacy Specialist to join our team in Leicester or Bexhill-on-Sea.About Us:We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market.About You:You will be responsible for identifying and developing leads to drive business growth.You will...

Unlock Opportunities in Customer ServiceHastings Direct, a leading digital insurance provider and growing unsecured lending business, seeks talented individuals to join its expanding team. As a key member of our lending operations team, you will play a vital role in delivering exceptional customer experiences.We are looking for individuals with a passion for...

Key ResponsibilitiesAs a Customer Data Analyst Lead, you will be responsible for leading the analysis of large datasets, identifying trends and patterns, and providing actionable recommendations to inform business decisions.You will work closely with cross-functional teams to develop and implement strategic solutions that drive business growth, and play a...

Job DescriptionWe are seeking an experienced Customer Support Team Lead to join our team at Hastings Direct. This role is based in Leicester or Bexhill-on-Sea, with a hybrid working arrangement.About the Role:We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market.We've made huge investments in our data and...

At Hastings Direct, we're expanding our unsecured lending business and seeking individuals with a passion for customer service to join our team. As a Customer Service Representative, you'll be responsible for managing inbound calls, emails, and making outbound calls to resolve customer queries efficiently.You will be working closely with the Underwriting &...

Job DescriptionEstimated Salary: £8-10 per hourWe are seeking a motivated individual to join our team as a Charity Shop Assistant. As a key member of our shop team, you will play a vital role in helping us raise vital funds for animal welfare.The ideal candidate will be friendly and confident when interacting with customers, able to work effectively in a...

**Drive Business Growth with Data-Driven Insights**We're seeking a talented Senior Analyst to join our Customer Insights team at Hastings Direct. As a digital insurance leader, we're focused on harnessing the power of data to drive business decisions and growth.Job Summary:This role involves analyzing large datasets to identify trends, opportunities, and...

Key ResponsibilitiesAs a Conduct and Outcome Expert at Hastings Direct, you will be responsible for ensuring the company's compliance with regulatory requirements, particularly in relation to Consumer Duty regulations and vulnerability guidance. This will involve:Conducting regular gap analysis and audits to identify areas of non-compliance.Developing and...

Job OverviewWe are seeking an experienced Registered Manager to lead our high-quality children's residential home in Bexhill, UK.The ideal candidate will have a strong commitment to enhancing the lives of vulnerable children and young people, providing a safe, nurturing, and supportive environment.Key Responsibilities:Oversee the day-to-day operations of the...

Key Responsibilities:Lead the working group of representatives to ensure change plans support vulnerable customers.Create a network of champions to share best practices and identify risks.Produce assessments and reporting for senior leaders.Conduct regular reviews and assessments of internal practices and individual cases.Benefits:Hastings Direct offers an...

Job OverviewWe're seeking a Customer Success Director to join our team at Hastings Direct. As a hybrid workplace leader, you'll play a key role in driving business growth and excellence while promoting a positive work-life balance.About the RoleThe successful candidate will be responsible for leading our customer conduct initiatives, ensuring seamless...

About the RoleThis exciting opportunity has arisen for a Regulatory Compliance Officer to join our team at Hastings Direct. The successful candidate will play a crucial role in ensuring the company's compliance with regulatory requirements, particularly in relation to Consumer Duty regulations and vulnerability guidance.About UsHastings Direct is a dynamic...