Customer Support Team Lead

5 hours ago


Bexhill, East Sussex, United Kingdom Hastings Direct Full time
Job Description

We are seeking an experienced Customer Support Team Lead to join our team at Hastings Direct. This role is based in Leicester or Bexhill-on-Sea, with a hybrid working arrangement.

About the Role:

  • We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market.
  • We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture.

Your Key Responsibilities:

  • You will be responsible for leading a team of customer support specialists to ensure exceptional customer service delivery.
  • You will work closely with the business development team to identify opportunities for growth and improvement.

What We Offer:

  • A competitive salary of £45,000 - £55,000 per annum, depending on experience.
  • A comprehensive benefits package, including pension scheme, life assurance, and private medical insurance.
  • Ongoing training and development opportunities to help you grow in your career.

Requirements:

  • Proven leadership experience in a customer-facing role.
  • Excellent communication and interpersonal skills.
  • The ability to work collaboratively as part of a team.

Estimated Salary: £48,750



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