Customer Support Team Lead
5 hours ago
We are seeking an experienced Customer Support Team Lead to join our team at Hastings Direct. This role is based in Leicester or Bexhill-on-Sea, with a hybrid working arrangement.
About the Role:
- We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market.
- We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture.
Your Key Responsibilities:
- You will be responsible for leading a team of customer support specialists to ensure exceptional customer service delivery.
- You will work closely with the business development team to identify opportunities for growth and improvement.
What We Offer:
- A competitive salary of £45,000 - £55,000 per annum, depending on experience.
- A comprehensive benefits package, including pension scheme, life assurance, and private medical insurance.
- Ongoing training and development opportunities to help you grow in your career.
Requirements:
- Proven leadership experience in a customer-facing role.
- Excellent communication and interpersonal skills.
- The ability to work collaboratively as part of a team.
Estimated Salary: £48,750
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