Insurance Conduct Specialist Lead

5 hours ago


Bexhill, East Sussex, United Kingdom Hastings Direct Full time
Job Title

We are looking for an Insurance Conduct Specialist Lead to join our team at Hastings Direct. This is a hybrid role that combines office and remote work, with locations in Leicester and Bexhill-on-Sea.

Job Description

The successful candidate will lead our customer conduct initiatives, focusing on excellent customer interactions and outcomes. Key responsibilities include:

  • Developing and implementing customer conduct strategies that align with company goals.
  • Collaborating with cross-functional teams to drive business results and enhance customer satisfaction.
  • Mentoring team members to ensure exceptional customer experiences.
Requirements

To excel in this role, you should have:

  • Proven leadership or management experience in customer-facing roles.
  • Strong communication, coaching, and problem-solving skills.
  • Ability to adapt to changing priorities and deadlines.
Salary and Benefits

The salary range for this position is £60,000 - £80,000 per annum, based on experience. Additionally, you can expect a comprehensive benefits package, including health insurance, pension scheme, and annual leave.



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