Risk Management Specialist
1 month ago
Hastings Direct is a digital insurance provider with ambitious plans to become the best and biggest in the UK market. Our team is dedicated to providing excellent customer service, and we're looking for a skilled Risk Management Specialist - Claims Assurance to join our team.
Job DetailsWe offer an attractive salary based on experience (pay reviews also completed each year). This role can be based at any of our office locations on a hybrid basis, with homeworking forming a majority of this position. You'll be expected to attend the office approximately once per quarter, plus any site visits required.
The successful candidate will have a strong background in auditing suppliers/outsourcers across technical claims areas, including motor claims or household claims. They will also possess up-to-date technical knowledge of higher value bodily injury claims, credit hire, fraud, and property/household claims.
In this role, you will develop a complete understanding of internal and supplier claims processes, new commercial initiatives, best practice, and the impact of inefficient processes/poor outcomes on customer journey, leakage, financials, and fraud.
You will design and develop relevant, effective audit approaches, capturing mechanisms flexible enough to accommodate changing business needs. You'll manage relationships with senior personnel within each supplier to ensure scoping, attendance, agendas, and feedback are delivered effectively. On-site and remote risk-based Audits will be conducted across all suppliers.
Working closely with commercial teams, operational management, and senior leadership, you will identify remedial actions, track and monitor delivery, and take steps to deliver financial benefits in line with personal and business objectives.
You will also interpret and apply technical knowledge to contract builds and terms, developing audit questions to ensure compliance.
BenefitsWe champion a flexible and hybrid working approach, offering 25 days annual leave + bank holidays, with the option to buy or sell one contracted week. Other benefits include access to private healthcare, dental plans, discounted health assessments, cycle to work, and tech schemes.
Our 4Cs principles aim to create the right culture for our colleagues, giving them the tools to do their job effectively. We believe this will deliver good outcomes for every customer, helping us grow the company profitably and sustainably.
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