Claims Administrator

4 days ago


Bexhill, East Sussex, United Kingdom Hastings Direct Full time

About the Role

This is a challenging opportunity for a Claims Administrator to join our team as a Risk Management Specialist, where you will be responsible for managing credit hire and repair claims up to £10k. Your role will involve managing a portfolio of newly reported fault claims, ensuring they are handled in line with business expectations. You will use negotiation, investigation, and provision of services to control hire spends, protecting the company against credit hire claims by gathering evidence and challenging inbound hire and repair invoices.

Responsibilities

  • Manage a workload of hire/repair claims from notification through to settlement, including provision of services and challenging the need for a vehicle where required.
  • Making correct and timely liability and indemnity decisions.
  • Minimise financial exposure to incoming credit hire and repair claims through investigation and negotiation skills.
  • Protect the company against credit hire claims by gathering evidence, utilising case law and other resources to achieve the best possible outcome in line with business strategy.
  • Servicing inbound calls from third parties, customers, garages, representatives, and other suppliers.
  • Meet monthly targets and ensure hire spend across the claims department is reduced.
  • Ownership of any complaints with a focus on providing a resolution on day one.

Requirements

  • Previous Credit Hire or technical experience essential.
  • Outstanding communication skills and attention to detail.
  • Strong customer focus.
  • Good commercial awareness.
  • Drive for self-development.
  • Strong decision-making skills.

We Offer

  • A competitive salary based on experience (£25,000-£30,000 per annum) with annual pay reviews.
  • A flexible and hybrid working approach.
  • An Annual 4Cs performance bonus.
  • Award-winning package including discounts, cashback, and financial wellbeing support.
  • 25 days annual leave + bank holidays, private healthcare, dental plans, and more.


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