Recovery Specialist

1 week ago


Bexhill, East Sussex, United Kingdom Hastings Direct Full time

Job Overview


We are seeking a highly skilled Recovery Specialist to join our dynamic Claims Recoveries team in Bexhill. As a key member of the team, you will be responsible for managing a portfolio of non-fault claims after a road traffic accident, focusing on recovering our costs from the responsible party, including third-party insurers, policyholders, and suppliers.



About the Role


Your main responsibility will be to manage a portfolio of non-fault claims, providing regular updates to stakeholders, collecting evidence, and actively advancing claims to ensure they are closed as non-fault, thus preserving our customer's no-claims discount.



Key Responsibilities



  • Communicating via telephone, written correspondence, and webchat with policyholders and other stakeholders to keep them updated on any developments and bring about the resolution of the claim
  • Expertly handling challenging conversations and complaints
  • Validating the claim and ensuring the policy is operational
  • Realistic inputting and updating of claims reserves on our systems
  • Making effective use of the diary system to maintain a proactive approach to claims handling
  • Handling scheme claims within agreed terms and notifying scheme insurer
  • Working towards individual and business KPIs
  • Investigating liability where required and making decisions, admitting or disputing
  • Referring any suspected fraud to the Specialist Unit
  • Processing incoming payments


What We're Looking For



  • A background in telephony-based work with excellent customer service skills
  • Strong attention to detail (data inputting skills)
  • Administrative experience
  • Good overall IT knowledge, especially with Excel, Word, and Access desirable
  • A proven track record of problem-solving and delivering results
  • A proactive, organized approach to work


Salary and Benefits


The successful candidate can expect a salary starting at £26,500 with opportunities for progression. Hastings Group is an equal opportunities employer, treating people fairly and welcoming applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment, or marital/family status.



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