Claims Recovery Specialist

2 weeks ago

Bexhill, East Sussex, United Kingdom Hastings Direct Full time

Welcome to Hastings Direct

We're a digital insurance provider with ambitious plans to become the best and biggest in the UK market. Our 4Cs culture focuses on getting it right for our colleagues, customers, company, and community.

As a Claims Recovery Specialist, you'll be responsible for monthly 2nd stage reviews, identifying missed recovery opportunities, and supporting the delivery of future Recovery process improvements.

Key Responsibilities

  • Responsible for monthly 2nd stage reviews relating to recovery abandonment and shortfall
  • Identifying missed recovery opportunities, skill gaps, and supporting technical development through coaching and communication
  • Supporting the delivery of future Recovery process improvements and the delivery of our recovery automation strategy
  • Working with our legal panel to identify areas of improvement, including close monitoring of their abandoned recovery process and claims, and identifying potential compliance issues for review
  • Acting as a 'gatekeeper' for all settled non-recovered claims with a view of upskilling our team through referral and mentoring
  • Working with management to develop and deliver technical updates

Requirements

  • Strong recovery claims experience
  • Overall strong claims knowledge and the ability to mentor technical skills
  • Excellent knowledge around liability

What We Offer

At Hastings Direct, we offer a competitive salary, flexible working, and a comprehensive benefits package, including a 4Cs performance bonus, life assurance cover, and income protection.

We're committed to providing a supportive and inclusive work environment, with access to private healthcare, dental plans, and a range of wellbeing resources.

Join us and be part of a dynamic team that's shaping the future of insurance.

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