Claims Resolution Specialist

3 weeks ago


Bexhill, East Sussex, United Kingdom Hastings Direct Full time

We're seeking a skilled Claims Resolution Specialist to join our team at Hastings Direct. As a Claims Resolution Specialist, you'll play a crucial role in our claims team, responsible for investigating and resolving third-party property damage claims.

Key Responsibilities:

  • Investigate and assess third-party property damage claims, gathering relevant information and evidence.
  • Liaise with external parties, such as claimants, solicitors, and other insurance companies, to negotiate and settle claims.
  • Analyse policy documentation to determine coverage and applicability.
  • Evaluate liability and quantum to determine accurate settlement amounts.
  • Manage a caseload of claims while ensuring adherence to company guidelines and regulatory standards.
  • Collaborate with internal teams to gather insights and share knowledge for continuous improvement.
  • Keep accurate and up-to-date records of claims activities using the company's systems.

Requirements:

  • Prior experience in liability investigations and negotiations, ideally within an insurance or legal context.
  • Strong analytical skills to assess claims and determine liability and settlement amounts.
  • Excellent communication and negotiation abilities, with the capability to engage with external stakeholders professionally and empathetically.
  • Exceptional organizational skills to manage multiple claims simultaneously while meeting deadlines.
  • A proactive and self-motivated approach to work, with the ability to adapt to changing priorities.
  • Proficiency in using computer systems and relevant software applications.
  • A commitment to delivering exceptional customer service and representing our values.

What We Offer:

  • Competitive Salary: Attractive salary based on experience.
  • Flexible Working: We champion a flexible and hybrid working approach.
  • Competitive Bonus Scheme: All colleagues are eligible for our annual 4Cs performance bonus.
  • Physical Wellbeing: We fund our colleagues to claim against everyday health care through our healthcare cash plan.
  • Financial Wellbeing: Life assurance cover, pension contribution match up to 10%, and more.
  • Mental Wellbeing Programme: A range of support to help you keep yourself well.
  • Benefits: 25 days annual leave + bank holidays, access to private healthcare, and more.

Hastings Direct is an equal opportunities employer, committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, please let us know.



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