Customer Claims Resolution Specialist

3 weeks ago


Bexhill, East Sussex, United Kingdom Hastings Direct Full time

About the Role:

We are seeking a highly skilled Customer Claims Handler to join our team at Hastings Direct. As a Customer Claims Handler, you will be responsible for managing a portfolio of policyholder's total loss claims through to settlement.

Key Responsibilities:

  • Manage a portfolio of policyholder's total loss claims through to settlement.
  • Make and receive calls from internal and external parties.
  • Provide excellent customer service, empathy and understanding when our customers need us most, whilst ensuring clear expectations set and regular updates provided throughout the claims process.
  • Validate claims and policies.
  • Maintaining accurate record keeping, reserves and a proactive diary system to ensure timely case reviews.
  • Achieve departmental and business targets.

Requirements:

  • Outstanding customer service, with excellent verbal and written communicational skills.
  • Strong active listening skills.
  • Proactive in your approach to work.
  • Organisational skills with the ability to prioritise workload.
  • Natural ability to lead conversations and objection handle.
  • High attention to detail.

What We Offer:

At Hastings Direct, we offer a range of benefits and rewards to our colleagues, including a competitive salary, flexible working, and a comprehensive benefits package. We are committed to providing a supportive and inclusive work environment, where our colleagues can thrive and grow.

Why Choose Hastings Direct?

We are a leading digital insurance provider in the UK, with a strong reputation for delivering high-quality insurance services to our customers. Our team is passionate about providing excellent customer service, and we are committed to making a positive impact in our community.

How to Apply:

If you are a motivated and customer-focused individual who is looking for a new challenge, please submit your application today. We look forward to hearing from you



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