Customer Claims Resolution Specialist
3 weeks ago
About the Role:
We are seeking a highly skilled Customer Claims Handler to join our team at Hastings Direct. As a Customer Claims Handler, you will be responsible for managing a portfolio of policyholder's total loss claims through to settlement.
Key Responsibilities:
- Manage a portfolio of policyholder's total loss claims through to settlement.
- Make and receive calls from internal and external parties.
- Provide excellent customer service, empathy and understanding when our customers need us most, whilst ensuring clear expectations set and regular updates provided throughout the claims process.
- Validate claims and policies.
- Maintaining accurate record keeping, reserves and a proactive diary system to ensure timely case reviews.
- Achieve departmental and business targets.
Requirements:
- Outstanding customer service, with excellent verbal and written communicational skills.
- Strong active listening skills.
- Proactive in your approach to work.
- Organisational skills with the ability to prioritise workload.
- Natural ability to lead conversations and objection handle.
- High attention to detail.
What We Offer:
At Hastings Direct, we offer a range of benefits and rewards to our colleagues, including a competitive salary, flexible working, and a comprehensive benefits package. We are committed to providing a supportive and inclusive work environment, where our colleagues can thrive and grow.
Why Choose Hastings Direct?
We are a leading digital insurance provider in the UK, with a strong reputation for delivering high-quality insurance services to our customers. Our team is passionate about providing excellent customer service, and we are committed to making a positive impact in our community.
How to Apply:
If you are a motivated and customer-focused individual who is looking for a new challenge, please submit your application today. We look forward to hearing from you
-
Customer Claims Resolution Specialist
3 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob Title: Customer Claims Resolution SpecialistJob Summary:We are seeking a highly skilled Customer Claims Resolution Specialist to join our team at Hastings Direct. As a Customer Claims Resolution Specialist, you will be responsible for managing a portfolio of policyholder's total loss claims through to settlement.Key Responsibilities:Manage a portfolio of...
-
Customer Claims Resolution Specialist
3 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob SummaryWe are seeking a highly skilled Customer Claims Resolution Specialist to join our team at Hastings Direct. As a Customer Claims Resolution Specialist, you will be responsible for managing a portfolio of policyholder's total loss claims through to settlement.Key ResponsibilitiesManage a portfolio of policyholder's total loss claims through to...
-
Customer Claims Resolution Specialist
5 days ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeAbout the RoleWe are seeking a skilled Customer Claims Resolution Specialist to join our team at Hastings Direct. This is an exciting opportunity to work in a fast-paced environment and provide exceptional support to our customers who have been involved in a road traffic accident.Key ResponsibilitiesManage a portfolio of policyholders' total loss claims...
-
Vehicle Claims Resolutions Specialist
6 days ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob Title: Vehicle Claims Resolutions SpecialistJob Summary:We are seeking a highly skilled Vehicle Claims Resolutions Specialist to join our team in Bexhill. In this role, you will be responsible for managing a portfolio of policyholder's total loss claims through to settlement.Key Responsibilities:Manage a portfolio of policyholder's total loss claims...
-
Claims Resolution Specialist
3 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeWe're seeking a skilled Claims Resolution Specialist to join our team at Hastings Direct. As a Claims Resolution Specialist, you'll play a crucial role in our claims team, responsible for investigating and resolving third-party property damage claims.Key Responsibilities:Investigate and assess third-party property damage claims, gathering relevant...
-
Customer Claims Resolution Specialist
3 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob SummaryHastings Direct is seeking a skilled Customer Claims Handler to join our team. As a Customer Claims Handler, you will be responsible for providing support to customers who have been involved in a road traffic accident, regardless of fault.Key ResponsibilitiesManage a portfolio of policyholder's total loss claims through to settlement.Make and...
-
Claims Recovery Specialist
2 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob Role: Claims Recovery SpecialistWe are seeking an experienced Claims Recovery Specialist to join our dynamic team. In this role, you will be responsible for managing a portfolio of non-fault claims after a road traffic accident, focusing on recovering our costs from the responsible party.Main Responsibilities:Communicating via telephone and written...
-
Claims Recovery Specialist
3 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob Summary:We are seeking a skilled Claims Recovery Specialist to join our dynamic Claims Recoveries team. As a Claims Recovery Specialist, you will be responsible for managing a portfolio of non-fault claims after a road traffic accident. Your main goal will be to recover our costs from the responsible party, including third-party insurers, policyholders,...
-
Claims Recovery Specialist
3 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob Summary:We are seeking a skilled Claims Recovery Negotiator to join our dynamic Claims Recoveries team. As a key member of our team, you will be responsible for managing a portfolio of non-fault claims after a road traffic accident.Key Responsibilities:Communicate with policyholders and other stakeholders via telephone, written correspondence, and...
-
Insurance Claims Specialist
2 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeWorking Hours: Monday - Friday 09:00 - 17:30Key Responsibilities:• Managing credit hire and repair claims with a value of up to £10k• Assisting in the resolution of claims in a timely and efficient mannerAbout the Role:This is an exciting opportunity to join Hastings Direct as a Credit Hire and Repair Claims Manager, working in a hybrid environment to...
-
Claims Recovery Specialist
4 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob Title: Claims Recovery NegotiatorLocation: BexhillContract: Hybrid – Working up to 4 days from homeHours: 37.5 Hours. Monday- Friday Salary: Starting at £26,500 with opportunity for progression. We are seeking a skilled Claims Recovery Negotiator to join our dynamic Claims Recoveries team. As a key member of our team, you will be responsible for...
-
Commercial Claims Handler
1 week ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full time £26,500 - £30,050Job Summary: As a Claims and Credit Hire Resolution Specialist, you will be responsible for managing a portfolio of newly reported fault claims. Your role will involve ensuring that claims are managed in line with our business expectations.Key Responsibilities:Manage a portfolio of newly reported fault claimsEnsure claims are managed in line with our...
-
Senior Motor Injury Claims Specialist
2 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeAbout the RoleWe are seeking a skilled Senior Motor Injury Claims Specialist to join our team at Hastings Direct. As a key member of our claims handling team, you will be responsible for managing a portfolio of complex motor personal injury cases, ensuring timely and efficient resolution for our customers.Key ResponsibilitiesManage a portfolio of motor...
-
Loss Claims Resolution Specialist
2 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeAt Hastings Direct, we're on a mission to become the best and biggest digital insurance provider in the UK market.Job Title: Major Loss Claims HandlerLocation: Hybrid Bexhill or LondonWe're a company that values our 4Cs culture and has made significant investments in data and tech capabilities.Key Responsibilities:Resolve high-risk claims in a timely and...
-
Claims Specialist
4 days ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeAbout the Role:As a Claims Specialist at Hastings Direct, you will play a vital part in our mission to deliver good outcomes for every customer. You will be responsible for supporting Home Claims in building the right capability to provide excellent customer and commercial outcomes. This includes reviewing and monitoring outcomes/KPIs, supporting...
-
Senior Motor Claims Engineer
3 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeAbout the RoleWe are seeking a skilled Motor Claims Engineer to join our team at Hastings Direct. As a key member of our engineering team, you will be responsible for providing expert advice and guidance on vehicle damage assessments and claims resolution.Key ResponsibilitiesAct as a subject matter expert on vehicle and engineering matters, providing support...
-
Claims Recovery Specialist
4 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeAbout Hastings DirectWe're a digital insurance provider with a passion for delivering great products and services to our customers. Our team is dedicated to making a difference in the lives of our customers, and we're looking for talented individuals to join us on this journey.Job SummaryWe're seeking a skilled Claims Recovery Specialist to join our team. As...
-
Claims Recovery Specialist
4 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeAbout Hastings DirectWe're a digital insurance provider with a passion for delivering great products and services to our customers. Our team is dedicated to making a difference in the lives of our customers, and we're looking for talented individuals to join us on this journey.Job SummaryWe're seeking a skilled Claims Recovery Specialist to join our team. As...
-
Engineering Claims Specialist
3 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Insurance Services Ltd Full timeJob Title: Engineering Claims SpecialistAbout the Role:We are seeking an experienced Engineering Claims Specialist to join our team at Hastings Direct. As an Engineering Claims Specialist, you will be responsible for developing a complete understanding of internal and supplier engineering processes, new commercial initiatives, best practices, and the impact...
-
Customer Claims Handler
4 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob Title: Customer Claims HandlerLocation: BexhillJob Type: Full-timeHours: Monday – Friday 09:00 – 17:30 NO WEEKENDSSalary: £23,500About the Role:We are seeking a highly skilled and customer-focused Customer Claims Handler to join our team at Hastings Direct. As a Customer Claims Handler, you will play a crucial role in providing exceptional customer...