Customer Claims Resolution Specialist

4 weeks ago


Bexhill, East Sussex, United Kingdom Hastings Direct Full time

Job Summary

We are seeking a highly skilled Customer Claims Resolution Specialist to join our team at Hastings Direct. As a Customer Claims Resolution Specialist, you will be responsible for managing a portfolio of policyholder's total loss claims through to settlement.

Key Responsibilities

  • Manage a portfolio of policyholder's total loss claims through to settlement.
  • Make and receive calls from internal and external parties.
  • Provide excellent customer service, empathy and understanding when our customers need us most, whilst ensuring clear expectations set and regular updates provided throughout the claims process.
  • Validate claims and policies.
  • Maintaining accurate record keeping, reserves and a proactive diary system to ensure timely case reviews.
  • Achieve departmental and business targets.

Requirements

  • Outstanding customer service, with excellent verbal and written communicational skills.
  • Strong active listening skills.
  • Proactive in your approach to work.
  • Organisational skills with the ability to prioritise workload.
  • Natural ability to lead conversations and objection handle.
  • High attention to detail.

What We Offer

As a Customer Claims Resolution Specialist at Hastings Direct, you will have the opportunity to work in a fast-paced and dynamic environment, where you will be supported to develop your skills and career. We offer a competitive salary, flexible working arrangements, and a range of benefits including a bonus scheme, pension contribution match, and access to private healthcare.

About Hastings Direct

Hastings Direct is a leading digital insurance provider in the UK, committed to delivering high-quality insurance services to our customers. We are proud to offer a range of insurance products, including car, home, and travel insurance, and are dedicated to providing excellent customer service.



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