Claims Resolution Specialist
7 days ago
Company Overview:
Hastings Direct is a leading digital insurance provider in the UK, committed to delivering exceptional customer service and exceeding expectations.
Salary:
An attractive salary of £23,500 per annum, based on experience, with annual pay reviews to ensure you remain rewarded for your hard work.
About the Role:
We are seeking a highly skilled Claims Resolution Specialist to join our busy and fast-paced department in Bexhill. As a key member of our team, you will be responsible for providing support to customers who have been involved in road traffic accidents, regardless of fault.
Your Key Responsibilities:
- Manage a portfolio of policyholders' total loss claims through to settlement.
- Make and receive calls from internal and external parties, ensuring clear communication and effective resolution.
- Provide excellent customer service, empathy, and understanding, while setting clear expectations and providing regular updates throughout the claims process.
- Validate claims and policies, maintaining accurate records and reserves.
- Achieve departmental and business targets, contributing to our growth and success.
Skills and Qualifications:
To succeed in this role, you will require:
- Outstanding customer service skills, with excellent verbal and written communication abilities.
- Strong active listening skills, enabling you to effectively resolve complex issues.
- A proactive approach to work, prioritizing tasks and managing your workload efficiently.
- Natural ability to lead conversations and handle objections, ensuring successful outcomes.
- High attention to detail, maintaining accurate records and resolving issues promptly.
What We Offer:
In return for your hard work and dedication, we offer a comprehensive benefits package, including:
- A competitive bonus scheme, rewarding your contributions to our success.
- A flexible working approach, allowing you to balance your work and personal life effectively.
- Access to private healthcare, dental plans, and other wellness initiatives.
- Ongoing training and development opportunities, helping you grow and succeed in your career.
- A range of social events and activities, fostering a positive and supportive work environment.
Making it Happen:
At Hastings Direct, we strive to create a workplace that is inclusive, diverse, and welcoming to all. We are an equal opportunities employer, committed to treating everyone fairly and with respect.
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