Claims Specialist

1 day ago


Bexhill, East Sussex, United Kingdom Hastings Direct Full time

About the Role:
As a Claims Specialist at Hastings Direct, you will play a vital part in our mission to deliver good outcomes for every customer. You will be responsible for supporting Home Claims in building the right capability to provide excellent customer and commercial outcomes. This includes reviewing and monitoring outcomes/KPIs, supporting improvements through technical development, and creating, maintaining, and delivering function-specific technical training for the department. You will also identify and track technical needs and themes, complete regular case audits, and ensure that all work is carried out to a high level of accuracy in line with our standard operating procedures.

Key Responsibilities:
- Supporting Home Claims in building the right capability to provide excellent customer and commercial outcomes
- Creating, maintaining, and delivering function-specific technical training for the department
- Identifying and tracking technical needs and themes for individual colleagues and across Home Claims
- Completing regular case audits and referrals to ensure accuracy and quality
- Embedding essential knowledge and training to support colleagues' professional development

What We Offer:
We provide an attractive salary based on experience, flexible working arrangements, a competitive bonus scheme, and a range of wellbeing programs. You will also have access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, and more.



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