Quality Assurance Lead

6 days ago


Bexhill, East Sussex, United Kingdom Hastings Direct Full time

About Our Company


We are a leading digital insurance provider with ambitious plans to become the best and biggest in the UK market. We have made huge investments in our data and tech capabilities over the past few years, alongside nurturing our 4Cs culture.

Our Vision


We provide insurance for over three million customers but know there's even bigger opportunity out there. We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure, we would love to hear from you.
  • Developing and implementing robust quality frameworks to ensure regulatory compliance across motor claims, home claims, and anti-fraud areas.
  • Collaborating with business owners to establish best practice and embed the right accountabilities in the right place.
  • Driving our Quality and Control Programme, ensuring that we have the right quality and controls in place, operating consistently and effectively as designed, with clear visibility of all regulatory requirements and supporting assurance.
  • Identifying and addressing inadequate or poor outcomes promptly and taking timely action.
  • Cultivating a high-performing team culture and environment that fosters high-quality standards and outcomes for customers and the business.
  • Establishing and maintaining appropriate governance and assurance mechanisms providing clear visibility, oversight, and management via straightforward principles and frameworks, accompanied by high-quality documentation.

The Role


We are seeking an experienced Quality Assurance Lead to join our team. The ideal candidate will possess strong proven expertise in regulatory environments (Insurance/Financial Services highly advantageous), recent experience leading quality teams, and implementing/managing quality frameworks, including compliance, risk, control, assurance, and governance requirements, along with defining and implementing operating models.

The Salary Package


We offer an attractive salary based on experience (£65,000 - £90,000) plus car allowance, with regular pay reviews each year. Additionally, you will be eligible for our annual 4Cs performance bonus scheme, which is usually paid in March, based on Hastings’ performance against our business goals and your own personal performance.

Flexible Working


We champion a flexible and hybrid working approach so please speak to your recruiter to discuss the details, including days in the office and at home. As a Band 4 colleague, Hastings provides private medical Insurance, giving you flexibility and convenience to see a specialist or consultant and decide when and where you will be seen. You will also receive 4x your salary life assurance cover, income protection, pension contribution match up to 10%, discounts and cashback at everyday retailers, fee-free independent mortgage advice, and free access to financial wellbeing support.

Mental Wellbeing Support


At Hastings Direct, we understand mental health cannot be scheduled. We offer a range of support to help you keep yourself well, including the thrive mental health app, our colleague assistance programme available 24/7, in-house mental health first aiders, support groups, and a dedicated team covering your needs.

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