Customer Outcome Specialist
3 days ago
At Hastings Direct, we're passionate about delivering good customer outcomes and driving our growth sustainably. As a Customer Outcome Specialist, you will play a crucial role in ensuring our business practices meet regulatory requirements and drive customer satisfaction.
This is an exciting opportunity to work closely with various business areas, gathering and reviewing evidence of regulatory compliance, summarizing key points, and identifying areas of concern. You will be responsible for agreeing actions with business areas to improve customer outcomes and reduce the risk of harm.
Your ability to interpret regulatory requirements, apply them practically to different business areas, and share these in a simple and straightforward way with stakeholders will be essential in this role.
We offer a competitive salary of £65,000 - £85,000 per annum, depending on experience, plus a range of benefits including flexible working, a bonus scheme, and access to private healthcare.
-
Conduct and Outcome Expert
7 days ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeKey ResponsibilitiesAs a Conduct and Outcome Expert at Hastings Direct, you will be responsible for ensuring the company's compliance with regulatory requirements, particularly in relation to Consumer Duty regulations and vulnerability guidance. This will involve:Conducting regular gap analysis and audits to identify areas of non-compliance.Developing and...
-
Vulnerable Customer Specialist
1 day ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob Title: Vulnerable Customer SpecialistWe are looking for a talented and detail-oriented Vulnerable Customer Specialist to join our team at Hastings Direct. In this role, you will be responsible for ensuring that all customers receive good outcomes and that risks of harm are mitigated.Your key responsibilities will include:Working with business areas to...
-
Customer Conduct Lead Specialist
6 days ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeRole OverviewWe are seeking a highly skilled Customer Conduct Lead to join our team at Hastings Direct. In this role, you will be responsible for ensuring the company's compliance with regulatory requirements, particularly in relation to Consumer Duty regulations and vulnerability guidance.About UsHastings Direct is a digital insurance provider with...
-
Customer Service Specialist
1 day ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeAbout the RoleThis is an exciting opportunity for someone to develop a career in the insurance industry as a Customer Service Specialist.As a Customer Service Specialist, you will be responsible for actively listening to customer queries, working with them to fact find and understand any changes to their policy details and circumstances.You will utilize...
-
Customer Service Representative
4 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeHastings Direct is a fast-growing, agile digitally focused general insurance provider. As an Insurance Career Development Specialist, you will be the voice of Hastings as you support our customers who are coming to the end of their current policy and want to discuss their renewal with us.A key part of your role will be to actively listen to any customer...
-
Claims Specialist
1 month ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeAbout the Role:As a Claims Specialist at Hastings Direct, you will play a vital part in our mission to deliver good outcomes for every customer. You will be responsible for supporting Home Claims in building the right capability to provide excellent customer and commercial outcomes. This includes reviewing and monitoring outcomes/KPIs, supporting...
-
Customer Service Specialist
4 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeAbout the RoleWe are seeking a Customer Service Specialist to join our team in Bexhill. As a key member of our customer-focused environment, you will be the voice of Hastings Direct, supporting customers who are coming to the end of their current policy and want to discuss their renewal with us.
-
Customer Support Specialist
7 days ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeCompany Overview:Hastings Direct is a leading digital insurance provider with a strong commitment to customer satisfaction.We're seeking a highly skilled CUSTOMER SUPPORT SPECIALIST to join our team in Leicester or Bexhill-on-Sea (Hybrid). As a key member of our working group, you'll play a crucial role in ensuring that all change plans support customers in...
-
Insurance Product Governance Specialist
4 days ago
Bexhill, East Sussex, United Kingdom Hastings Direct Careers Full timeWe're a leading digital insurance provider with ambitious plans to become the best in the UK market. Our success relies on talented colleagues contributing to our journey.As an Insurance Product Governance Specialist, you will support our core strategy through effective management of robust governance frameworks. This ensures all products meet regulatory...
-
Customer Wellbeing Lead Specialist
6 days ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeCompany OverviewHastings Direct is a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've made huge investments in data and tech capabilities over the past few years, nurturing our 4Cs culture.About the RoleWe're looking for a skilled individual to lead our efforts in supporting customers in vulnerable...
-
Vulnerable Customer Advocate
7 days ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeAbout the Role:As a Vulnerable Customer Advocate at Hastings Direct, you'll work closely with representatives across the business to align change plans and manage risks. Your expertise will be invaluable in creating a network of champions to support colleagues with complex cases.In this challenging yet rewarding position, you'll produce assessments and...
-
Leads and Customer Advocacy Specialist
6 days ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob SummaryHastings Direct is looking for a skilled Leads and Customer Advocacy Specialist to join our team in Leicester or Bexhill-on-Sea.About Us:We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market.About You:You will be responsible for identifying and developing leads to drive business growth.You will...
-
Customer Service Specialist
1 day ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeAbout the Role:As a Customer Service Specialist in our Retentions department, you will play a crucial role in building strong relationships with customers and resolving their queries and complaints efficiently.Your primary responsibility will be to provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and...
-
Vulnerable Customer Advocate
7 days ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob OverviewWe are seeking a dedicated individual to lead our efforts in supporting customers in vulnerable circumstances. As a Vulnerable Customers Lead, you will play a critical role in ensuring that our company provides excellent service and care to those who need it most.About the RoleThis is an exciting opportunity to join our team at Hastings Direct...
-
Insurance Conduct Specialist Lead
7 days ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob TitleWe are looking for an Insurance Conduct Specialist Lead to join our team at Hastings Direct. This is a hybrid role that combines office and remote work, with locations in Leicester and Bexhill-on-Sea.Job DescriptionThe successful candidate will lead our customer conduct initiatives, focusing on excellent customer interactions and outcomes. Key...
-
Economic Data Specialist
6 days ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeWe're looking for an exceptional Economic Data Specialist to join our team in Leicester or Bexhill. In this role, you'll be responsible for developing and owning medium to long-term budget plans, working with key stakeholders to gather valuable insights, and providing data-driven forecasts to inform business decisions.This role requires a strong background...
-
Customer Success Director
6 days ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob OverviewWe're seeking a Customer Success Director to join our team at Hastings Direct. As a hybrid workplace leader, you'll play a key role in driving business growth and excellence while promoting a positive work-life balance.About the RoleThe successful candidate will be responsible for leading our customer conduct initiatives, ensuring seamless...
-
Home Claims Data Specialist
4 days ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob SummaryWe require a highly skilled Home Claims Data Specialist to drive analytical insight into claims and counter fraud performance at Hastings Direct. The successful candidate will have a solid background in Claims, ideally home, and advanced numerical and analytical skills.Key ResponsibilitiesInterpret complex data to identify areas of risk.Influence...
-
Healthcare Support Specialist
6 days ago
Bexhill, East Sussex, United Kingdom East Sussex Healthcare NHS Trust Full timeOur organisation is committed to delivering better health outcomes and an excellent experience for everyone we provide healthcare services to. We aim to improve quality and clinical outcomes by ensuring safe patient care is our highest priority.We are seeking a Healthcare Support Specialist to join our team, providing administrative support to the Matron and...
-
Risk Management Specialist
1 month ago
Bexhill, East Sussex, United Kingdom Hastings Insurance Services Ltd Full timeHastings Direct is a digital insurance provider with ambitious plans to become the best and biggest in the UK market. Our team is dedicated to providing excellent customer service, and we're looking for a skilled Risk Management Specialist - Claims Assurance to join our team.Job DetailsWe offer an attractive salary based on experience (pay reviews also...