Sales and Customer Retention Specialist

1 day ago


London, Greater London, United Kingdom CV-Library Full time

The estimated salary for this role is £25,000 - £35,000 per annum.

About the Role

We are seeking a highly skilled Sales and Customer Retention Specialist to join our team at Lampton Leisure. As a Sales Consultant, you will be responsible for driving member retention and ensuring that customers are at the forefront of all we do.

  • Make outbound telephone calls with the aim of retaining customers.
  • Handle customer calls in an efficient and effective manner, providing excellent customer service over telephone, email, live chat, and in person.
  • Ensure all customer sales and bookings are managed correctly, assisting customers in their choices.
  • Manage prospects database and contribute towards lead generation in accordance with marketing planning, including outreach.
  • Meet with team managers to help improve customer service and retention for the site, working together to develop changes.
  • Respond to customer queries on all platforms, including social media, website, and customer feedback.


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