Retention and Growth Specialist

1 day ago


London, Greater London, United Kingdom Mainstay Full time

About Our Team

Mainstay is a dynamic and growing sales and lettings agency group in the UK, offering a wide range of services including sales, rentals, and property management.

Job Title: Retention and Growth Specialist

We are seeking an experienced Retention and Growth Specialist to join our team. As a key member of our Customer Success team, you will be responsible for identifying opportunities for growth and retention, preparing implementation plans with project milestones, and working closely with our Marketing team.

Key Responsibilities:

  • Identify opportunities for growth and retention through data analysis and market research.
  • Prepare implementation plans with project milestones for customer-related projects.
  • Use our CRM system to track retention and churn rates across the business.
  • Work with Marketing to deliver customer communications and establish a calendar of client events.

Requirements:

  1. A minimum of five years' experience in customer service or a related field.
  2. Strong analytical and problem-solving skills.
  3. Excellent communication and interpersonal skills.
  4. Able to work effectively in a fast-paced environment.

Salary: £55,000 - £70,000 per annum

Benefits:

  • Employee assistance programme.
  • Competitive holiday allowance + public holidays.
  • Charity matching and payroll giving.
  • Contribution towards eye care tests.
  • Annual flu vaccination vouchers.
  • Birthday leave.
  • Health cash plan.


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