Retention and Loyalty Specialist
1 day ago
About the Role:
This is an exciting opportunity to join Acquire's team as a Senior CRM & Retention Specialist. You'll play a key role in developing and executing customer journey strategies, leveraging your expertise in Braze automation to create engaging experiences.
Key Responsibilities:
- Develop and implement comprehensive customer lifecycle strategies, focusing on retention and growth
- Build and optimize complex Braze automation workflows to personalize customer interactions
- Collaborate with internal stakeholders to inform product strategy and enhance customer engagement
- Analyze campaign performance and make data-driven decisions to optimize customer experiences
Requirements:
To excel in this position, you'll need:
- Proven track record of CRM success, with 5+ years of hands-on experience and a focus on retention
- Exceptional skills in Braze automation, with the ability to design and deploy complex workflows
- Strong analytical skills, with the ability to extract insights from data and inform customer experience decisions
- Excellent communication and collaboration skills, with the ability to work effectively in a dynamic team environment
Compensation and Benefits:
We offer a competitive salary range of £60k-£80k+, equity options, hybrid working arrangements (2 days in office), and early finish Fridays.
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