Head of Customer Retention and Loyalty

4 days ago


London, Greater London, United Kingdom Healf Full time
About the Role

Healf is expanding its team to fill a crucial position that involves overseeing the company's retention strategy. This role requires a results-driven leader with expertise in CRM analytics, app development, and customer experience. The ideal candidate will be responsible for designing and implementing strategies to increase revenue from subscription customers and reduce churn.

Key Responsibilities:

  • Manage the CRM channel and identify areas for growth
  • Develop a world-class app that enhances customer experience
  • Design strategies to increase revenue from subscription customers
  • Reduce churn and promote long-term loyalty among subscribers

Requirements:

  • Strong analytical skills and ability to interpret data
  • Passionate about customer retention and loyalty
  • Excellent communication and leadership skills
  • Able to work well under pressure and manage a challenging workload


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