Global Client Retention Specialist

2 weeks ago


London, Greater London, United Kingdom Dow Jones Full time

Job Title: Global Client Retention Specialist

">About the Role">

We are seeking a highly skilled and experienced Global Client Retention Specialist to join our team at Dow Jones. The successful candidate will be responsible for managing a team of Client Engagement Specialists (CES) in the EMEA region, focusing on retaining and nurturing professional business within the region.

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The ideal candidate will have a strong background in client retention, customer success, or account management, with a minimum of 7 years of experience. They will possess excellent analytical skills, proficiency in data analysis, and CRM systems, as well as fluency in English.

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The salary for this role is estimated to be around $120,000 - $150,000 per annum, depending on experience.

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About the Job Description

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As the Global Client Retention Specialist, you will be responsible for developing and implementing advanced client retention strategies, providing direction and mentorship to the CES team to maximize customer satisfaction and loyalty. You will work closely with the Account Managers to ensure successful client engagement and retention within your assigned remit.

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You will also be responsible for providing accurate and timely reporting on retention metrics and churn risks, building a comprehensive risk radar to identify potential threats and opportunities for improvement in client relationships. Additionally, you will use analytics to evaluate performance, identify risks, and improve retention strategies.

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About the Skills and Qualifications

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  • 7+ years of experience in client retention, customer success, or account management">
  • Proficiency in data analysis and CRM systems">
  • Fluency in English">
  • Analytical skills and problem-solving ability">
  • Familiarity with client engagement technology stacks and productivity tools">
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About the Benefits

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  • Private Medical Cover & Life Cover">
  • Employee Assistance Program">
  • Fitness Reimbursement">
  • Emergency Backup care">
  • Paid Parental Leave">

About the Location

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This role is based in the EMEA region and requires travel to meet clients and attend meetings.



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