Client Relations and Retention Specialist

2 weeks ago


London, Greater London, United Kingdom Meliora Medical Group Full time

About Us:

Meliora Medical Group is a dynamic and rapidly growing medical services provider, dedicated to delivering high-quality care to children and adolescents. We are seeking an experienced Client Relations and Retention Specialist to join our team and help us achieve our vision.

Job Summary:

The Client Relations and Retention Specialist will be responsible for developing and implementing strategies to enhance client satisfaction and retention, while also providing exceptional support to our clients throughout their journey with us.

Key Responsibilities:

  • Client Engagement: Build and maintain strong relationships with clients, ensuring they receive prompt and professional service.
  • Onboarding and Education: Develop and deliver training programs to ensure clients have a comprehensive understanding of our services and policies.
  • Client Feedback and Quality Improvement: Analyse client feedback and implement changes to improve client satisfaction and retention.

Requirements:

  • Bachelor's degree at a minimum.
  • Minimum of 3 years in a client relations, client success or account management role, preferably within healthcare or education sectors.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.

What We Offer:

  • Competitive salary: £35,000 – £45,000 (dependent on experience) + bonus and benefits package.
  • Opportunities for growth and development.
  • A dynamic and supportive work environment.

How to Apply: If you are a motivated and results-driven individual who is passionate about delivering exceptional client experiences, please submit your resume and a cover letter detailing your experience in client relations, client success or account management.



  • London, Greater London, United Kingdom NICE Full time

    Job DescriptionAs a Client Retention Specialist, you'll play a key role in driving customer satisfaction and retention. Your responsibilities will include developing and executing account-specific frameworks, identifying blockers for success, and utilizing internal experts to optimize customer investment.Requirements:A minimum BS or BA degree in business,...


  • London, Greater London, United Kingdom Sovereign & Bale Full time

    Job Title: Workforce Retention SpecialistSalary Range: £31,002 - £42,485 per annum.We are seeking an experienced Workforce Retention Specialist to join our team at Sovereign & Bale. This is an exciting opportunity for a skilled professional to make a significant impact in supporting individuals with health and employment-related barriers.About the...


  • London, Greater London, United Kingdom Saaschief Full time

    Job Title: Retention and Growth SpecialistAbout the Job:Saaschief is looking for an experienced Retention and Growth Specialist to join our EdTech team in London. The successful candidate will play a crucial role in driving business growth through effective client management and relationship-building.Key Responsibilities:Foster strong relationships with...


  • London, Greater London, United Kingdom Access Appointments Consultancy Limited Full time

    Client Relations Specialist PositionWe are seeking an experienced Client Relations Specialist to join our team at Access Appointments Consultancy Limited. The successful candidate will be responsible for fostering strong relationships with existing clients and identifying new business opportunities in the Hospitality/Tourism industry.About the Role:Build and...


  • London, Greater London, United Kingdom Butterworths Limited Company Full time

    About the RoleWe are seeking an experienced Client Adoption Specialist to join our team at Butterworths Limited Company. This is a fantastic opportunity for a skilled professional to drive product adoption and retention, working closely with clients to deliver exceptional results.Key Responsibilities:Develop and execute onboarding plans that drive client...


  • London, Greater London, United Kingdom The School of Life Full time

    We are seeking an experienced Loyalty and Retention Specialist to join our team at The School of Life. As a key member of our marketing department, you will be responsible for developing and implementing strategies to drive customer loyalty and retention.Job Overview:The successful candidate will have a minimum of 5 years of experience in marketing,...


  • London, Greater London, United Kingdom Aon Full time

    Aon seeks a skilled Client Relations Specialist to join our Real Estate Practice. In this role, you will work closely with Client Managers to deliver exceptional service and technical advice to assigned clients. Your responsibilities will include:Complying with regulatory standards and creating accurate policy documents, premium invoices, and...


  • London, Greater London, United Kingdom Hyperexponential Ltd Full time

    As a Customer Success and Retention Specialist at Hyperexponential Ltd, you'll be responsible for driving customer success and retention. You'll work closely with our Customer Success Lead and cross-functional teams to ensure every customer receives exceptional support.Key ResponsibilitiesCustomer Retention: Focus on ensuring the customer relationship is...


  • London, Greater London, United Kingdom Corus Consultancy Full time

    Job DescriptionWe are seeking a skilled Client Relations Specialist to join our team at Corus Consultancy in South East London. As a key member of our revenue recovery team, you will be responsible for collecting debts efficiently and effectively.Salary: £19-£21 per hour, with opportunities for overtime.Key Responsibilities:Manage debtor relationships and...


  • London, Greater London, United Kingdom Zest Plan Full time

    About Zest PlanZest Plan provides comprehensive appliance service plans and reliable repair services, ensuring peace of mind for our customers.Key Benefits:Competitive salary of £25,000, with uncapped commission potential reaching up to £34,000.A total of 22 days' holiday (rising to 27) plus bank holidays, offering ample time for rest and rejuvenation.A...


  • London, Greater London, United Kingdom Diamonds Factory Full time

    Job Title: Customer Retention SpecialistCompany Overview:Diamonds Factory is a luxury jeweller renowned for its craftsmanship and personalized jewellery. We focus on customer satisfaction, bespoke experiences, and delivering high-quality pieces that resonate with our clientele.About the Role:We seek a skilled CRM Executive to support various initiatives and...


  • London, Greater London, United Kingdom Unispace Full time

    At Unispace, we're revolutionizing the creation of workplaces to meet the needs of today's ever-changing global brands. Our agile experience is powered by strong client partnerships and enabled by sound workplace intelligence and transformational technology. We believe that everyone should work in an environment that inspires productivity, peak performance,...


  • London, Greater London, United Kingdom Sja's West Full time

    As a skilled Donor Retention Specialist, you will play a vital role in securing St John Ambulance's long-term financial stability by fostering meaningful connections with loyal supporters.With a deep understanding of third-sector direct marketing principles, you will create tailored experiences that nurture donor loyalty and encourage repeat giving. This...


  • London, Greater London, United Kingdom Healf Full time

    Job SummaryWe are seeking a Health and Wellness Retention Specialist to join our team at Healf. As a member of our leadership team, you will be responsible for developing and implementing a comprehensive retention strategy that drives business growth.You will work closely with the marketing team to develop effective campaigns and strategies that drive...


  • London, Greater London, United Kingdom Meliora Medical Group Full time

    Unlock Your Potential as a Client Relations ExpertAt Meliora Medical Group, we are seeking a highly skilled Client Relations Experience Coordinator to join our dynamic team. This is an exceptional opportunity for an ambitious individual to take their career to the next level and make a meaningful impact in the education sector.Salary: £38,500 - £48,500...


  • London, Greater London, United Kingdom Meliora Medical Group Full time

    About Meliora Medical Group:We are a leading medical services provider for the education sector, committed to delivering high-quality care to children and adolescents. Our team is dedicated to providing exceptional client experiences, and we are seeking an experienced Client Relations and Retention Specialist to join us.Job Summary:The Client Relations and...


  • London, Greater London, United Kingdom Apple Inc. Full time

    Client Growth SpecialistWe're seeking a Client Growth Specialist to join our team and drive client acquisition and retention through targeted marketing campaigns.In this role, you will be responsible for developing and executing marketing strategies that increase client engagement, drive revenue growth, and enhance our brand reputation.Key...


  • London, Greater London, United Kingdom Rise & Fall Full time

    About the RoleWe are seeking a highly skilled Retention Marketing Manager to join our growth team at Rise & Fall, a fast-paced and dynamic startup creating the future of retail. As a key member of our team, you will be responsible for championing all things loyalty and retention, a crucial pillar in our growth strategy over the next 12 months.With our...


  • London, Greater London, United Kingdom Virgin Active Full time

    Virgin Active is dedicated to providing a unique leisure and relaxation experience for our members. Our team strives to deliver exceptional service, upholding the highest brand standards in every aspect of our operations.About the RoleThis role is designed to support the continuation of membership by proactively engaging with customers who have outstanding...


  • London, Greater London, United Kingdom Plank Public Relations Full time

    Publicity Assistant - TV IndustryPlank PR is a communications agency with a strong presence in the TV industry, specialising in publicity and reputation management for production companies, television programmes, and presenters.We deliver impactful, comprehensive campaigns and reputation management effectively and responsibly, working with a diverse range of...