Membership Retention Specialist

1 day ago


London, Greater London, United Kingdom Illuminate Recruitment Ltd Full time
About the Role

We are seeking a seasoned Membership Retention Specialist to drive member engagement and retention. This role will support the implementation of programmes designed to enhance member retention and engagement, develop annual events, and create marketing activities that showcase the benefits of membership.

Key Responsibilities
  • Strategic Programme Support: Collaborate with the Head of Strategic Marketing to create and execute a global retention and engagement programme.
  • Programme Delivery: Ensure the timely delivery of events, content, and services to boost member retention.
  • Member Journey Mapping: Identify touchpoints and develop strategies to retain members at risk of leaving.
  • Engaging Content Creation: Develop and deliver timely, relevant content across platforms to engage members.


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