Global Customer Retention Manager

4 days ago


London, Greater London, United Kingdom The Economist Group LTD Full time

We are seeking a Global Customer Retention Manager to join our team at The Economist Group LTD. As a key member of our organization, you will play a crucial role in ensuring the success and satisfaction of our clients.

Your primary focus will be driving solution adoption and value creation for our clients, handling customer queries, supporting the renewal process, and monitoring the health of our customers to ensure we maximize retention revenue.

Key Requirements:
  • A strong background in customer success with a proven track record of driving retention revenue.
  • Demonstrated knowledge of customer success, markets, and workflows to shape retention strategies.
  • Ability to prioritize to align priorities to the company's commercial objectives.
  • Innovator who utilizes data to inform decisions, simplify complex problems, improve the client experience, and customer lifecycle.

This is a great opportunity for someone who is passionate about innovation and customer-centricity to deliver an exceptional customer experience.

Estimated salary: £55,000 - £65,000 per annum.



  • London, Greater London, United Kingdom BlueOptima group Full time

    Job Title: Global Leader of Customer RetentionAbout the Role:We are seeking an experienced Global Leader of Customer Retention to join our team at BlueOptima group. In this role, you will be responsible for leading our customer success efforts and driving retention and growth through data-driven strategies and exceptional customer experiences.Main...

  • Retention Manager

    1 week ago


    London, Greater London, United Kingdom Global Banking School Full time

    Job Title: Retention ManagerThe Global Banking School is seeking a highly skilled Retention Manager to join its team. As a key member of the Student Success Team, you will play a crucial role in supporting students to achieve their academic goals.About the Role:In this challenging and rewarding role, you will be responsible for working closely with the Head...


  • London, Greater London, United Kingdom BlueOptima Full time

    About BlueOptimaBlueOptima is a forward-thinking company built on transparency, collaboration, and accountability. Our mission is to provide organizations with an objective, data-driven insight into developer efficiency, reflecting our own internal processes.We are a dynamic team of tenacious, ambitious, and driven individuals who strive to constantly...


  • London, Greater London, United Kingdom Travelopia Full time

    About Us:Travelopia, a leading provider of unique holiday experiences, is seeking an accomplished Senior Customer Marketing Manager to lead our repeat booking strategy and planning globally. As the industry leader in yacht charter, we pride ourselves on providing 5-star service to our customers.We are united by our mission to create extraordinary experiences...


  • London, Greater London, United Kingdom Fuel Ventures Full time

    Cult Mia is a pioneering online luxury fashion marketplace driven by innovation and sustainability. With an unwavering commitment to curating unique, values-driven collections, we're reshaping the industry.We're on a mission to give luxury shoppers unparalleled access to limited edition, global fashion while ensuring all products and brands meet our...


  • London, Greater London, United Kingdom DTC Jobs Full time

    Job DescriptionWe are seeking a seasoned Customer Retention Strategy Manager to join our team at DTC Jobs.This is a part-time, freelance position requiring 20 hours per week in the CET timezone. As a Customer Retention Strategy Manager, you will play a crucial role in developing and executing a comprehensive customer retention strategy.Your key...


  • London, Greater London, United Kingdom DTC Jobs Full time

    At DTC Jobs, we're looking for a seasoned professional to lead our customer retention efforts. As a Customer Retention Strategy Manager, you will develop and execute a comprehensive strategy to drive customer loyalty and retention.About the RoleWe estimate this role will pay approximately $80,000 - $110,000 per year, depending on experience. You'll work...


  • London, Greater London, United Kingdom RedCat Solutions Ltd Full time

    The Lead Customer Retention Manager will be responsible for developing and implementing strategies to increase customer retention and reduce churn for RedCat Solutions Ltd, a leading company in the industry. This role will involve working closely with cross-functional teams to drive business growth and revenue.Key Responsibilities:Design and execute customer...


  • London, Greater London, United Kingdom Fuel Ventures Full time

    Cult Mia, a pioneering online luxury fashion marketplace, is seeking a seasoned Customer Retention Specialist to spearhead their CRM strategy and drive customer loyalty.This is a unique opportunity to join a rapidly growing company and contribute to the development of a comprehensive customer retention program.The ideal candidate will have a proven track...


  • London, Greater London, United Kingdom Rise & Fall Full time

    About the RoleWe are seeking a highly skilled Customer Retention Strategist to join our growth team at Rise & Fall, a leading e-commerce company. In this role, you will be responsible for developing and implementing retention strategies to enhance customer lifetime value.Key ResponsibilitiesIdeate and execute retention campaigns and experiments that keep...


  • London, Greater London, United Kingdom RedCat Solutions Ltd Full time

    Lead Customer Retention ManagerWe are seeking a strategic Lead Customer Retention Manager to join our team at RedCat Solutions Ltd.The successful candidate will have extensive experience in customer retention, CRM, and subscription-based businesses.The ideal candidate will be an analytical professional with excellent stakeholder management and communication...


  • London, Greater London, United Kingdom Global Banking School Full time

    Job Purpose:The Student Retention Specialist will work under the direction of the Head of Student Retention to help re-engage students in their studies. The role involves working with individual students who have been reported as being dis-engaged to help them return to productive study.Key Responsibilities:* Collaborate with Student Success Tutors and...


  • London, Greater London, United Kingdom Craft Gin Club Full time

    We're Craft Gin Club, a leading spirit subscription business in the UK. As we enter our tenth year, we're seeking an experienced Customer Retention Expert to join our passionate marketing team and drive growth in the UK and beyond.The successful candidate will lead the development and implementation of CRM and retention strategies that engage and activate...


  • London, Greater London, United Kingdom 剔偉 Full time

    Customer Retention LeadWe are seeking a seasoned professional to lead our customer retention efforts, driving growth and loyalty through data-driven strategies.The ideal candidate will have a proven track record of increasing customer lifetime value (LTV) and retention rates. Experience with CRM tools, Klaviyo, Shopify, and Lifetimely is essential.Salary:...


  • London, Greater London, United Kingdom The School of Life Full time

    The School of Life is seeking a highly skilled Retention and Engagement Specialist to join their team. In this role, you will be responsible for driving subscriber activation and retention, creating personalised customer experiences that drive loyalty and long-term engagement.About the RoleWe are looking for someone who is highly numerate, analytical, and...


  • London, Greater London, United Kingdom CCL Global Full time

    About the RoleCCL Global seeks a highly skilled Senior Customer Success Manager for Power TSO to manage existing customer engagements with a focus on customer retention and revenue growth. This role requires a professional who can build positive relationships with current Power Transmission System Operators users and accounts.Key responsibilities include...


  • London, Greater London, United Kingdom 3Search Full time

    Job Title: CRM ManagerLocation: Victoria, LondonSalary: £50,000 - £60,000 At 3Search, we are committed to delivering exceptional customer experiences. As a global travel company, our mission is to connect travelers with unique destinations and personalized service. We are seeking a CRM Manager to lead our CRM function, developing and implementing a...


  • London, Greater London, United Kingdom Healf Full time

    About the RoleThis pivotal position at Healf is responsible for designing and executing our customer retention strategy. As Head of Customer Retention, you will oversee customer-focused initiatives, from CRM and subscription management to our app and overall customer experience, aiming to optimize Customer Lifetime Value (CLTV).Initially, you will wear many...


  • London, Greater London, United Kingdom Diamonds Factory Full time

    Job Title: Customer Retention SpecialistCompany Overview:Diamonds Factory is a luxury jeweller renowned for its craftsmanship and personalized jewellery. We focus on customer satisfaction, bespoke experiences, and delivering high-quality pieces that resonate with our clientele.About the Role:We seek a skilled CRM Executive to support various initiatives and...


  • London, Greater London, United Kingdom 3E Full time

    Job DescriptionAbout 3E:We are a mission-driven company with the purpose to enable a safer, more sustainable world.Our comprehensive suite of data, analytics, and software solutions helps customers in various sectors achieve safety, sustainability, and speed to market.About The RoleThe Associate Director, Global Account Management will lead a team of global...