Director of Global Customer Engagement
1 week ago
About 3E:
- We are a mission-driven company with the purpose to enable a safer, more sustainable world.
- Our comprehensive suite of data, analytics, and software solutions helps customers in various sectors achieve safety, sustainability, and speed to market.
About The Role
The Associate Director, Global Account Management will lead a team of global account managers to achieve best-in-class performance. This role is critical in setting up a new global account management approach and involves designing and implementing strategies, processes, and talent development initiatives.
Responsibilities
- Lead the global account management team to drive growth, retention, and renewals.
- Develop and execute strategies to enhance team performance, including setting new processes and initiatives.
- Mentor team members and champion talent development, product/industry learning curriculums, and recognition programs.
- Drive team performance by holding an aggregate quota for team members and overseeing the development and execution of annual book of business plans.
Client Retention & Growth Responsibilities
- Oversee the development and execution of account plans that align with customer goals and company objectives.
- Build and maintain strong relationships with key customers, partners, and industry stakeholders.
- Guide team members in acquiring and maintaining decision-maker contacts and nurture these relationships to drive growth.
Strategic Functional Planning Responsibilities
- Collaborate with senior leadership to set aggressive and achievable account management goals aligned with company objectives.
- Stay abreast of industry trends impacting customers across global markets.
- Lead cross-functional collaboration with Customer Success, New Sales, Support, and Product teams to enable a world-class customer experience.
Estimated Salary
$120,000 - $150,000 per year, depending on location and experience.
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