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Customer Retention Specialist

1 month ago

London, Greater London, United Kingdom RedCat Solutions Ltd Full time
Lead Customer Retention Manager

We are seeking a strategic Lead Customer Retention Manager to join our team at RedCat Solutions Ltd.

The successful candidate will have extensive experience in customer retention, CRM, and subscription-based businesses.

The ideal candidate will be an analytical professional with excellent stakeholder management and communication skills.

The role offers a competitive salary of £75,000 + 20% bonus + benefits, based in London or hybrid work arrangement.

About the Role:

This is a challenging yet rewarding position that requires someone who can execute strategies as well as set them.

The Lead Customer Retention Manager will work closely with various teams to drive upsell & cross-sell opportunities and increase revenue.

The role involves reducing customer churn through data-driven decisions and strong analytical skills.

We are looking for someone who comes from a similar background such as Customer Marketing Manager, CRM Manager, or Lifecycle Marketing Manager.

Key Responsibilities:
  • Develop and implement effective customer retention strategies.
  • Analyse data to identify areas for improvement and drive business growth.
  • Manage stakeholders across the organisation to ensure alignment and success.
  • Collaborate with the wider marketing team, data/analytics, finance, and other departments.
What We Offer:

A competitive salary package including £75,000 + 20% bonus + benefits.

Lifestyle balance with a London or hybrid work arrangement.