Customer Success and Retention Specialist
1 month ago
As a Customer Success and Retention Specialist at Hyperexponential Ltd, you'll be responsible for driving customer success and retention. You'll work closely with our Customer Success Lead and cross-functional teams to ensure every customer receives exceptional support.
Key Responsibilities- Customer Retention: Focus on ensuring the customer relationship is healthy, stress-test potential renewal risks, and agree strategies to minimise them.
- Business Value Realisation: Understand and articulate the customer's executive priorities, business objectives, and related initiatives where our platform can have an impact.
- Effective Adoption: Proactively work with customers to maximise adoption, empower them as internal ambassadors, and drive growth across the organisation.
Competencies
- Organisation & Planning
- Analytical Skills
- Commercial Acumen
- Proactivity
Salary: £50,000 - £70,000 per annum
Benefits:
- Competitive salary + share options
- £5,000 individual and group training and conference budget
- 25 days' holiday plus 8 bank holiday days
- Company pension scheme
- Individual wellbeing allowance
- Private healthcare insurance
- Regular remote & in-person hackathons, lunch & learns, socials, and games nights
-
SaaS Customer Retention Expert
7 days ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeCustomer Retention Specialist - MedTech Solution ProviderWe are seeking a Customer Retention Specialist to join our MedTech scale-up and lead the Customer Success function.The ideal candidate will have experience in SaaS Customer Success, specifically within the dental or orthodontal space or primary care space. A proven track record of building processes,...
-
Customer Retention Specialist
6 days ago
London, Greater London, United Kingdom Fella and Jones Full time £45,000Job DescriptionWe are seeking a talented Customer Retention Specialist to join our team at Fella and Jones. The ideal candidate will have experience in retention marketing, CRM, or lifecycle marketing, preferably in the fashion/e-commerce industry.Key responsibilities include:Retention Strategy: Design and implement retention strategies across CRM, email,...
-
Success and Retention Specialist
2 weeks ago
London, Greater London, United Kingdom Board Intelligence Full timeAs a Success and Retention Specialist at Board Intelligence, you'll play a vital role in driving Gross Revenue Retention (GRR) for a large portfolio of accounts. With a focus on delivering exceptional customer experiences, you'll develop a proactive digital communication strategy that aligns with our customers' goals.You'll utilize technology and automation...
-
Customer Retention and Growth Specialist
2 weeks ago
London, Greater London, United Kingdom Userled Full timeCustomer Retention and Growth SpecialistUserled is seeking an experienced Customer Retention and Growth Specialist to join our Customer Success team. In this role, you will be responsible for developing and executing strategies to drive customer retention, growth, and advocacy.You will work closely with our sales team to identify new business opportunities...
-
Customer Success Strategist
7 days ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeLead Customer Success Strategy for MedTech Scale-upWe are seeking a seasoned Customer Success expert to lead the strategy and execution of our customer success function.The ideal candidate will have experience in SaaS Customer Success, specifically within the dental or orthodontal space or primary care space. A proven track record of building processes,...
-
Customer Retention Specialist
2 weeks ago
London, Greater London, United Kingdom Fella and Jones Full timeFella & Jones is partnered with this innovative premium womenswear brand as they continue their exciting growth journey. This talented individual will join the team, reporting directly to the Head of Performance and Digital Marketing.Key ResponsibilitiesDesign and implement retention strategies across CRM, email, SMS, and loyalty channels to enhance customer...
-
Customer Success and Retention Expert
2 weeks ago
London, Greater London, United Kingdom Mollie Full timeJob DescriptionWe're Mollie, a leading payment processor in Europe, trusted by over 200,000 businesses including popular brands like Gymshark, Ooni Pizza, and Castore. We're seeking an experienced Commercial Customer Success Manager to join our growing team, responsible for driving account growth, fostering strong customer relationships, and ensuring...
-
Customer Retention Specialist
7 days ago
London, Greater London, United Kingdom 3Search Full timeWe are seeking a Customer Retention Specialist to join our team at 3Search, a leading innovator in the publishing industry.About the JobThe successful candidate will be responsible for managing customer communication plans and developing automated programs to drive subscriber growth.Salary: £50,000 p/a (£250 per day)Location: Central LondonThe ideal...
-
Customer Retention Specialist
1 hour ago
London, Greater London, United Kingdom Allies Group Pte Ltd Full timeAbout the JobWe are seeking an experienced Customer Retention Specialist to join our team at Allies of Skin. As a key contributor to our CRM strategy, you will be responsible for developing and implementing programs to drive customer retention and loyalty.Duties and ResponsibilitiesDesign and execute Campaigns to engage customers and increase loyalty.Work...
-
Lead Customer Success Strategist
2 weeks ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeJob SummaryWe are seeking a dynamic and results-driven individual to lead our customer growth and engagement efforts.Key ResponsibilitiesThis exciting opportunity involves developing and implementing customer growth strategies that drive adoption, usage, and retention for our rapidly growing med-tech scale-up.You will work closely with our cross-functional...
-
Customer Retention Specialist
2 weeks ago
London, Greater London, United Kingdom SoftConstruct Full timeJob SummaryWe are seeking a highly motivated Customer Retention Specialist to join our team at SoftConstruct. As a key member of our UK operations, you will be responsible for developing and implementing effective CRM strategies and campaigns to drive growth in the UK market.About the RoleDevelop and implement a comprehensive CRM strategy that aligns with...
-
Customer Retention Specialist
2 weeks ago
London, Greater London, United Kingdom BEAUTY BAY Full timeAbout the RoleWe are seeking a skilled Customer Retention Specialist to join our team at Beauty Bay. As a key member of our CRM programme, you will play a crucial role in delivering our customer retention strategy across multiple channels.Estimated Salary: £25,000 - £35,000 per annum.Key ResponsibilitiesPlan and execute effective communications for...
-
Account Retention Specialist
7 days ago
London, Greater London, United Kingdom Huntress Full time**Job Description:** Account Retention Specialist**Location:** London/Hybrid**Duration:** 6 Months**Salary Range:** £125-£165 (Umbrella)We are seeking an Account Retention Specialist to join our team on a 6-month assignment. The successful candidate will be responsible for managing customers through an assigned book of business, ensuring retention and...
-
Sales and Customer Retention Specialist
2 weeks ago
London, Greater London, United Kingdom CV-Library Full timeThe estimated salary for this role is £25,000 - £35,000 per annum.About the RoleWe are seeking a highly skilled Sales and Customer Retention Specialist to join our team at Lampton Leisure. As a Sales Consultant, you will be responsible for driving member retention and ensuring that customers are at the forefront of all we do.Make outbound telephone calls...
-
Associate Retention Specialist
2 weeks ago
London, Greater London, United Kingdom Vinson and Elkins Full time">Job Title: Associate Retention Specialist">">About Our Firm: Vinson and Elkins is a top-tier law firm dedicated to delivering exceptional results for our clients. We value our associates and invest in their growth and development.">">Job Summary: We are seeking a skilled Associate Retention Specialist to join our team, focusing on enhancing associate...
-
Customer Retention Specialist
2 weeks ago
London, Greater London, United Kingdom Sastra Group Full timeWe're excited to partner with a visionary Series A software development vendor disrupting the Martech space at Sastra Group. This pivotal role demands a seasoned expert in customer success, who can drive customer satisfaction, retention, and growth within an expanded Customer Success team.The RoleYou'll collaborate closely with the Manager of Customer...
-
Retention Marketing Specialist
1 week ago
London, Greater London, United Kingdom Fella and Jones Full time £45,000Fella & Jones invites applications for a CRM Manager position, based in London/Hybrid, with a competitive salary of £45,000 per annum + benefits.The ideal candidate will have a proven track record in managing email, SMS, and loyalty programs, as well as experience in retention marketing, CRM, or lifecycle marketing.Responsibilities include:Designing and...
-
Senior Customer Retention Specialist
2 weeks ago
London, Greater London, United Kingdom Fella and Jones Full timeCompany OverviewFella & Jones, a leading premium womenswear brand, is expanding its team to drive customer retention and growth. Our innovative approach to fashion requires a talented Cross-Functional Collaboration expert to join our digital marketing team.
-
Retention and Loyalty Specialist
2 weeks ago
London, Greater London, United Kingdom Acquire Full timeSenior CRM & Retention SpecialistAbout the Role:This is an exciting opportunity to join Acquire's team as a Senior CRM & Retention Specialist. You'll play a key role in developing and executing customer journey strategies, leveraging your expertise in Braze automation to create engaging experiences.Key Responsibilities:Develop and implement comprehensive...
-
Global Client Retention Specialist
2 weeks ago
London, Greater London, United Kingdom Dow Jones Full timeJob Title: Global Client Retention Specialist">About the Role">We are seeking a highly skilled and experienced Global Client Retention Specialist to join our team at Dow Jones. The successful candidate will be responsible for managing a team of Client Engagement Specialists (CES) in the EMEA region, focusing on retaining and nurturing professional business...