Retention Marketing Specialist

1 week ago


London, Greater London, United Kingdom Fella and Jones Full time £45,000

Fella & Jones invites applications for a CRM Manager position, based in London/Hybrid, with a competitive salary of £45,000 per annum + benefits.

The ideal candidate will have a proven track record in managing email, SMS, and loyalty programs, as well as experience in retention marketing, CRM, or lifecycle marketing.

Responsibilities include:

  • Designing and implementing retention strategies to drive customer engagement and loyalty
  • Developing and managing retention analytics frameworks to inform business decisions
  • Overseeing the execution of email and SMS campaigns with tailored messaging
  • Collaborating with cross-functional teams to deliver seamless customer experiences

A strong analytical mindset and proficiency in tools like Google Analytics and CRM platforms are essential for success in this role.

If you are a strategic thinker with a passion for delivering exceptional results, we encourage you to apply for this dynamic opportunity.



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