Head of Customer Retention
1 month ago
We are seeking a seasoned professional to lead our customer retention efforts, driving growth and loyalty through data-driven strategies.
The ideal candidate will have a proven track record of increasing customer lifetime value (LTV) and retention rates. Experience with CRM tools, Klaviyo, Shopify, and Lifetimely is essential.
Salary: £60,000 - £80,000 per annum, depending on experience. We offer a comprehensive benefits package, including a pension plan, private healthcare, and a generous holiday allowance.
As a key member of our team, you will be responsible for developing and executing a best-in-class referral and loyalty program, utilizing data to understand customer segments and their lifecycle. You will also report on key performance metrics, identify new opportunities for growth, and work closely with our marketing and sales teams.
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Global Head of Customer Retention
5 days ago
London, Greater London, United Kingdom BlueOptima group Full timeCustomer Success LeaderWe are looking for a seasoned professional to take on the role of Global Head of Customer Retention at BlueOptima Group. As a key member of our executive leadership team, you will be responsible for developing and executing a customer success strategy that drives revenue growth and customer loyalty.The ideal candidate will have a...
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Customer Retention Specialist
2 weeks ago
London, Greater London, United Kingdom Fella and Jones Full timeFella & Jones is partnered with this innovative premium womenswear brand as they continue their exciting growth journey. This talented individual will join the team, reporting directly to the Head of Performance and Digital Marketing.Key ResponsibilitiesDesign and implement retention strategies across CRM, email, SMS, and loyalty channels to enhance customer...
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Customer Retention and Growth Strategist
3 days ago
London, Greater London, United Kingdom Board Intelligence Full time**Join Our Team**We are excited to announce an exciting opportunity for a Customer Retention and Growth Strategist to join our team at Board Intelligence. As a key member of our Customer team, you will be responsible for developing and implementing strategies to drive customer retention and growth.You will work closely with our Head of Customer Success to...
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Customer Retention Strategist
1 month ago
London, Greater London, United Kingdom The School of Life Full timeThe School of Life is seeking a highly skilled Retention and Engagement Specialist to join their team. In this role, you will be responsible for driving subscriber activation and retention, creating personalised customer experiences that drive loyalty and long-term engagement.About the RoleWe are looking for someone who is highly numerate, analytical, and...
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Loyalty and Retention Specialist
1 month ago
London, Greater London, United Kingdom The School of Life Full timeWe are seeking an experienced Loyalty and Retention Specialist to join our team at The School of Life. As a key member of our marketing department, you will be responsible for developing and implementing strategies to drive customer loyalty and retention.Job Overview:The successful candidate will have a minimum of 5 years of experience in marketing,...
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Head of Retention and Strategy
2 weeks ago
London, Greater London, United Kingdom Rockford Recruitment Full timeJob DescriptionWe are seeking a Head of Retention and Strategy to lead our efforts in strengthening client relationships across the Stadia Events and Leisure sector. This role requires a seasoned professional with extensive experience in High-End B&I and Stadia/Venues/Leisure operations.The successful candidate will possess excellent communication and...
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Customer Retention Strategist
7 days ago
London, Greater London, United Kingdom 3Search Full timeSenior CRM ManagerAre you a seasoned professional seeking a new challenge? We are working with a leading beauty retailer that's redefining customer loyalty and personalisation in the industry. With a globally recognised loyalty programme and a commitment to data-driven insights, our client provides a platform to create meaningful customer connections and...
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SaaS Customer Retention Expert
7 days ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeCustomer Retention Specialist - MedTech Solution ProviderWe are seeking a Customer Retention Specialist to join our MedTech scale-up and lead the Customer Success function.The ideal candidate will have experience in SaaS Customer Success, specifically within the dental or orthodontal space or primary care space. A proven track record of building processes,...
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Customer Retention and Loyalty Strategist
2 weeks ago
London, Greater London, United Kingdom Growth & Company Full timeJob Title: Customer Retention and Loyalty StrategistJob Description:Growth & Company, a leading fashion business based in London, is seeking a skilled professional to lead their customer retention and loyalty efforts. The successful candidate will be responsible for developing and executing strategies that drive customer loyalty and increase revenue...
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Customer Retention Manager
2 weeks ago
London, Greater London, United Kingdom EveryMatrix Full timeAbout EveryMatrix:We are a leading B2B SaaS provider delivering iGaming software content and services.Our team of over 1000 passionate individuals spread across twelve countries in Europe, Asia, and the US is united by our love for innovation and teamwork.We provide casino sports betting platform and payments and affiliate management to 200 customers...
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Expertise Retention Specialist
2 weeks ago
London, Greater London, United Kingdom The Courtauld Institute of Art Full timeThe Courtauld Institute of Art, a leading institution for art and conservation, is seeking an experienced HR professional to join its team as an Expertise Retention Specialist. This role is instrumental in supporting the organization's transformation strategy.Key Responsibilities:Expert Guidance: Offer specialist advice on employee relations, wellbeing, and...
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CRM Manager
3 weeks ago
London, Greater London, United Kingdom Allies Group Pte Ltd Full timeAbout the RoleAs a CRM Manager at Allies of Skin, you will be responsible for developing and executing a customer-centric strategy to drive retention, growth, and customer lifetime value. The ideal candidate will have a deep understanding of retention marketing, CRM tactics, and experience building long-term relationships with customers, preferably in the...
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Customer Retention Specialist
6 days ago
London, Greater London, United Kingdom Fella and Jones Full time £45,000Job DescriptionWe are seeking a talented Customer Retention Specialist to join our team at Fella and Jones. The ideal candidate will have experience in retention marketing, CRM, or lifecycle marketing, preferably in the fashion/e-commerce industry.Key responsibilities include:Retention Strategy: Design and implement retention strategies across CRM, email,...
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Customer Retention Expert
2 weeks ago
London, Greater London, United Kingdom RedCat Solutions Ltd Full timeAt RedCat Solutions Ltd, we are seeking a seasoned Lead Customer Retention Manager to play a pivotal role in driving revenue growth and reducing customer churn. This strategic position requires someone with extensive experience in CRM / customer retention roles at subscription-based businesses.The ideal candidate will have a proven track record of success in...
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Head of Customer Engagement
2 weeks ago
London, Greater London, United Kingdom HEAD OFFICE Full timeJob OverviewWe are seeking a highly skilled Head of Customer Engagement to lead our customer acquisition efforts and drive business growth. The successful candidate will be responsible for developing and executing a comprehensive customer engagement strategy, leveraging expertise in PPC, SEO, Media Planning, Affiliates, and Programmatic.The ideal candidate...
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Customer Retention Director
2 weeks ago
London, Greater London, United Kingdom Darktrace Ltd Full timeAbout the RoleThis is an exciting opportunity to join Darktrace Ltd as a Customer Success Director, leading our UK&I Customer Success team. As a key member of our EMEA leadership team, you will be responsible for driving customer satisfaction and retention, while collaborating with regional Sales and Renewals teams to ensure customers see the full value of...
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Customer Retention Specialist
2 weeks ago
London, Greater London, United Kingdom SoftConstruct Full timeJob SummaryWe are seeking a highly motivated Customer Retention Specialist to join our team at SoftConstruct. As a key member of our UK operations, you will be responsible for developing and implementing effective CRM strategies and campaigns to drive growth in the UK market.About the RoleDevelop and implement a comprehensive CRM strategy that aligns with...
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Customer Retention Specialist
2 weeks ago
London, Greater London, United Kingdom BEAUTY BAY Full timeAbout the RoleWe are seeking a skilled Customer Retention Specialist to join our team at Beauty Bay. As a key member of our CRM programme, you will play a crucial role in delivering our customer retention strategy across multiple channels.Estimated Salary: £25,000 - £35,000 per annum.Key ResponsibilitiesPlan and execute effective communications for...
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Customer Retention Manager
6 days ago
London, Greater London, United Kingdom Acquire Full timeJob DescriptionWant to drive customer engagement for a rapidly scaling renewable energy provider?We are revolutionising how people interact with their energy supplier. We seek a Customer Marketing/CRM Manager to evolve our retention strategy and drive customer advocacy through data-driven marketing campaigns.As part of our growing team, you will own the...
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Customer Retention Strategy Manager
1 month ago
London, Greater London, United Kingdom DTC Jobs Full timeAt DTC Jobs, we're looking for a seasoned professional to lead our customer retention efforts. As a Customer Retention Strategy Manager, you will develop and execute a comprehensive strategy to drive customer loyalty and retention.About the RoleWe estimate this role will pay approximately $80,000 - $110,000 per year, depending on experience. You'll work...