Customer Retention and Growth Strategist

3 days ago


London, Greater London, United Kingdom Board Intelligence Full time

**Join Our Team**

We are excited to announce an exciting opportunity for a Customer Retention and Growth Strategist to join our team at Board Intelligence. As a key member of our Customer team, you will be responsible for developing and implementing strategies to drive customer retention and growth.

You will work closely with our Head of Customer Success to analyse customer data, identify trends, and provide recommendations on improving the customer experience.

This role is ideal for a data-driven individual who is passionate about using technology and automation to improve customer outcomes.

Key Responsibilities
  • Analyse customer data, such as satisfaction, usage, and other feedback, to identify trends and provide recommendations on improving the customer experience
  • Develop and implement strategies to drive customer retention and growth
  • Work closely with our Head of Customer Success to develop and implement processes, workflows, and automations that drive internal efficiencies and deliver greater value to our customers
  • Manage and negotiate renewal opportunities to maximize customer retention
  • Utilize software tools to keep customer records up-to-date and facilitate efficient communication
  • Maintain consistent digital interactions with customers, providing support and assistance as needed
Salary and Benefits

We offer a competitive salary of $130,000 per annum, plus benefits including health insurance, retirement plan, and generous paid time off.

This role also offers the opportunity to work in a dynamic and fast-paced environment, where you can make a real impact on the lives of our customers.



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