Global Client Growth Specialist

4 days ago


London, Greater London, United Kingdom Agility Talent, LLC Full time

**About Agility Talent, LLC**: We're a Martech platform that empowers brands to connect through a digital marketplace.

Job Summary:

We're seeking an experienced Customer Success Manager to be a strategic partner to our clients. As a Global Client Growth Specialist, you'll play a key role in ensuring that clients adopt our platform and drive value for our clients while promoting account expansion and retention.

About the Role:
  • Manage a portfolio of accounts with a focus on superior customer satisfaction, owning the renewal term and cross-selling/up-selling when appropriate
  • Develop and execute strategic client roadmaps with named accounts to ensure successful adoption and continual engagement of the platform
  • Build and nurture close client relationships to drive account expansion and growth, aligning with the goal of providing a return on client ROI
  • Drive actions to deliver against organizational and Customer Success-specific individual KPIs
  • Meet and exceed adoption and retention targets while maintaining an active pipeline
  • Collaborate with Engineering, Design, and Customer Success teams
  • Identify client goals and work closely with the Partnerships team to bring marketing campaigns to life on the platform
Qualifications:
  • 1-3 years of experience in a client-facing role
  • Must have experience working in a client-facing role at a B2B SaaS or technology company
  • Demonstrated success with strategy-based client management, focusing on retention and account growth
  • Detail-oriented and data-driven, with the ability to use qualitative and quantitative insights in developing strategic client and business plans
  • Ability to meet and exceed account retention quotas
  • Excellent presentation and communication skills
  • A strong work ethic, collaborative mentality, and flexibility with a hunger to learn
Why You'll Love This Job:

If you love startups and are eager to grow and develop your skills while working alongside amazing colleagues, we'd like to talk to you

Benefits:
  • Competitive health, dental, and vision insurance for employees and their dependents, including commuter and FSA pre-tax benefits
  • Unlimited PTO so you can take the time you need
  • Summer Fridays from July 4th Weekend to Labor Day each year
  • Bright and modern collaborative office space located in the heart of Soho, shared with exciting companies
  • A vibrant and active culture, including weekly catered lunches and breakfasts, happy hours, movie nights, sporting events, and a monthly book club
Compensation:

Competitive base salary ($80,000 - $120,000 per year), options, bonus, and employee benefits



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