Senior Customer Retention Specialist
1 day ago
We are seeking a highly skilled Senior Customer Retention Specialist to join our team at ComplyAdvantage. As a key member of our customer success team, you will be responsible for managing a portfolio of customers, from onboarding to adoption and beyond.
Key responsibilities include:
- Managing a portfolio of customers to ensure successful implementation and adoption of our financial crime risk solutions
- Providing proactive support to clients to increase adoption, improve utilization, and minimize churn
- Driving cross-sell and upsell opportunities to expand contract revenue in conjunction with the sales/account management team
- Playing a primary role in shaping the product roadmap based on customer feedback
The ideal candidate will have a true passion for customers, strong relationship management skills, and the ability to coordinate across teams and build consensus.
Salary: £60,000 - £80,000 per annum, depending on experience.
ComplyAdvantage offers a competitive salary and benefits package, including equity participation in our innovative mission to combat financial crime, unlimited time off policy, and enhanced parental leave and childcare benefits.
Estimated Salary Range: £60,000 - £80,000 per annum
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