CCaaS Solutions Architect

3 days ago


London, Greater London, United Kingdom Eventus Solutions Group Full time
About the Role

We are seeking a highly experienced CCaaS Application Architect to join our team at Eventus Solutions Group. As a key member of our engineering team, you will be responsible for designing and implementing complex Contact Center applications for some of the largest companies in the world.

Job Description

As a CCaaS Application Architect, you will have a solid understanding of software development and the CXone, Genesys Cloud or Amazon Connect platform. You will manage project initiatives, address digital transformation goals and business priorities. You will work directly with Clients and manage Eventus engineers to ensure the solution meets client and Eventus quality standards.

Responsibilities
  • Manage project initiatives and address digital transformation goals and business priorities.
  • Work directly with Clients and manage Eventus engineers to ensure the solution meets client and Eventus quality standards.
  • Create designs that provide for effective maintenance, scalability, and upgradability.
  • Define overall CXone, Genesys Cloud or Amazon Connect Application architectures.
  • Manage implementation being performed by engineers including code reviews, troubleshooting, requirements management and integrations.
Requirements

To be successful in this role, you will need:

  • Bachelor's degree in computer science, IT, or engineering or equivalent experience.
  • 10+ years' experience in Contact Center and UC environments.
  • 5 or more years of experience with software architecture and design with the CXone, Genesys Cloud or Amazon Connect platform.
  • Hands on experience with coding languages such as JavaScript, Python, Java, C++ is a plus.
  • Network infrastructure experience is a plus.
About Eventus Solutions Group

We are a dynamic and entrepreneurial company that values innovation and collaboration. We offer a competitive total rewards program, comprehensive benefit plans, professional training opportunities, and an engaging and fun culture. With over 500 successful projects delivered, we are committed to delivering exceptional results for our clients.



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