CCaaS Technical Lead
3 weeks ago
Job Description
We are seeking a highly skilled Cloud-Based Contact Center Solutions Expert to join our team. As an experienced professional in the field of cloud-based contact center solutions, you will play a crucial role in designing and implementing cutting-edge technologies for our clients.
Responsibilities:
- Design and implement cloud-based contact center solutions, including CCaaS platforms and integration with other systems.
- Manage project initiatives, address digital transformation goals, and business priorities.
- Develop and maintain relationships with clients, including regular communication and status updates.
- Collaborate with cross-functional teams, including sales, marketing, and customer support.
Requirements:
- Bachelor's degree in computer science, IT, or engineering, or equivalent experience.
- 10+ years' experience in contact center and UC environments.
- 5 or more years of experience with software architecture and design.
Salary and Benefits:
- A competitive salary of $150,000 - $200,000 per year, depending on experience.
- A comprehensive benefits package, including health insurance, 401(k), and paid time off.
- Opportunities for professional growth and development, including training and certification programs.
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