CCaaS Technical Lead

3 weeks ago


London, Greater London, United Kingdom Eventus Solutions Group Full time

Job Description

We are seeking a highly skilled Cloud-Based Contact Center Solutions Expert to join our team. As an experienced professional in the field of cloud-based contact center solutions, you will play a crucial role in designing and implementing cutting-edge technologies for our clients.

Responsibilities:

  • Design and implement cloud-based contact center solutions, including CCaaS platforms and integration with other systems.
  • Manage project initiatives, address digital transformation goals, and business priorities.
  • Develop and maintain relationships with clients, including regular communication and status updates.
  • Collaborate with cross-functional teams, including sales, marketing, and customer support.

Requirements:

  • Bachelor's degree in computer science, IT, or engineering, or equivalent experience.
  • 10+ years' experience in contact center and UC environments.
  • 5 or more years of experience with software architecture and design.

Salary and Benefits:

  • A competitive salary of $150,000 - $200,000 per year, depending on experience.
  • A comprehensive benefits package, including health insurance, 401(k), and paid time off.
  • Opportunities for professional growth and development, including training and certification programs.


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