Cloud Contact Center Technical Lead

2 days ago


London, Greater London, United Kingdom Eventus Solutions Group Full time
CCaaS Application Architect Job Summary:

We are seeking an experienced CCaaS Application Architect to join our team at Eventus Solutions Group. This is a remote-based position that requires the ability to work Eastern Standard Time hours. As a CCaaS Application Architect, you will be responsible for designing and implementing cloud-based contact center solutions. You will work closely with clients and internal teams to understand their requirements and develop innovative solutions to meet their needs.

Key Responsibilities:
  • Design and implement cloud-based contact center solutions using the CXone, Genesys Cloud or Amazon Connect platform.
  • Collaborate with cross-functional teams to identify and prioritize project initiatives.
  • Develop and maintain technical documentation and architecture diagrams.

Requirements:
  • Bachelor's degree in computer science, IT, or engineering or equivalent experience.
  • ~5 or more years of experience with software architecture and design with the CXone, Genesys Cloud or Amazon Connect platform.
  • Experience with network infrastructure and security protocols is a plus.

Benefits:
  • Professional training opportunities.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Estimated Salary: $120,000 - $150,000 per year.

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