Contact Center Application Engineer

3 days ago


London, Greater London, United Kingdom Eventus Solutions Group Full time
Key Responsibilities
  • Design and Development: Create effective maintenance, scalability, and upgradability designs for CCaaS applications.
  • Implementation Management: Lead code reviews, troubleshoot issues, and manage system limitations.
  • Client Collaboration: Work closely with clients to understand their needs and deliver solutions that meet their expectations.
Requirements
  • Experience: 10+ years in Contact Center and UC environments; 5+ years with software architecture and design.
  • Skills: Defining CXone, Genesys Cloud, or Amazon Connect application architectures; creating customizations to work around system limitations.
What We Offer
  • Total Rewards Program: Competitive compensation package including salary, bonuses, and benefits.
  • Culture: Collaborative and entrepreneurial environment with opportunities for growth and professional development.

Estimated Salary: $120,000 - $180,000 per year (dependent on experience).



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