Contact Center Agent

5 days ago


London, Greater London, United Kingdom Kone México Full time
Customer Care Agent Job Description

This is a permanent position based at our Dublin office, Monday to Thursday 08:30-17:00 and Friday 08:30-16:00. The successful candidate will be responsible for managing incoming requests from customers and providing them with adequate information and support.

About KONE

KONE is a leading company in the lift and escalator industry, providing solutions for maintenance and modernization of buildings. Our mission is to improve the flow of urban life.

Key Responsibilities

  • Manage incoming requests from customers by telephone and email.
  • Support supervisors/Area Service Managers in following up open callouts and back reporting open jobs.
  • Make contact with customers and engineers as easy as possible and provide adequate information and support.
  • Collaborate by attending regional meetings with varied attendees.
  • Review and update daily planning schedules to maximize efficiency and profitability.

Requirements

  • Contact Centre experience is essential.
  • Previous work experience in customer service is essential.
  • Call Out / Dispatch experience is a bonus.
  • Salesforce experience would be beneficial.
  • Excellent telephone manner.
  • Good Word, Excel, and Outlook skills.
  • Good written and spoken English.

Salary and Benefits

The successful candidate can expect a competitive salary of approximately €30,000 - €35,000 per annum, depending on experience. KONE also offers full training (1-2 weeks at our UK Keighley Office) and excellent working conditions and benefits.



  • London, Greater London, United Kingdom AWS EMEA SARL (UK Branch) Full time

    About the Role:The AWS Cloud Contact Center Solutions Architect will be responsible for advancing the adoption of AWS products in service to customer goals. This role will collaborate with specialist, sales, marketing, and products teams to ideate around customers' most challenging business problems.Key Responsibilities:Leverage expertise in the Contact...


  • London, Greater London, United Kingdom ENGINEERINGUK Full time

    Job OverviewENGINEERINGUK is seeking a highly skilled Cloud Contact Center Architect to join our team. As a key member of our organization, you will be responsible for designing and implementing innovative cloud contact center solutions for our customers.About the RoleThis is a highly technical position that requires deep expertise in cloud contact centers,...


  • London, Greater London, United Kingdom JAM IT Consultancy Ltd Full time

    We are JAM IT Consultancy Ltd, a forward-thinking company specializing in omni-channel cloud contact center solutions and bespoke integration systems. As a Cloud Contact Center Specialist, you will play a crucial role in making mass personalization a reality.About the RoleDesign and implement cloud contact center solutions that drive customer loyalty and...


  • London, Greater London, United Kingdom NICE Full time

    **Job Title:** Cloud Contact Center Expert**Estimated Salary:** $110,000 - $140,000 per year.Job SummaryWe are seeking an experienced Solutions Architect to join our team. In this role, you will work closely with clients to develop customized solutions that meet their contact center needs.About NICENICE is a leading provider of contact center solutions. Our...


  • London, Greater London, United Kingdom Amazon Full time

    Award-winning Amazon seeks an experienced Cloud Contact Center Specialist to join our team in driving customer success. As a key player in our Amazon Connect Customer Success Specialist (CSS) team, you will create a matrix environment with resources from our partner community, Professional Services, AWS account teams, and Connect service team members to...


  • London, Greater London, United Kingdom Amazon Full time

    About the Company:AWS is one of Amazon's fastest growing businesses, servicing millions of customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders.Job Description:We are seeking an experienced Contact Center as a...


  • London, Greater London, United Kingdom ENGINEERINGUK Full time

    About the RoleWe are seeking an experienced AWS Cloud Contact Center Solutions Architect to join our team at ENGINEERINGUK. As a key member of our Amazon Connect team, you will be responsible for designing and implementing cloud contact center solutions that meet the needs of our customers.Key ResponsibilitiesDesign and implement cloud contact center...

  • Sales Director

    3 weeks ago


    London, Greater London, United Kingdom Dexters Estate Agent Group Full time

    Dexters Estate Agent Group is seeking a highly motivated and experienced Sales Manager to join our management team in West London.Key Responsibilities:Front a business, building and training a large team, and creating a high-volume, fast-paced environment.Confidently and comfortably manage a team, fostering a collaborative and high-performing...


  • London, Greater London, United Kingdom Amazon Full time

    Cloud-Based Contact Center Software Development ExpertAmazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Leveraging the power of Artificial Intelligence and the large ecosystem of AWS services, Amazon Connect provides a truly frustration-free,...


  • London, Greater London, United Kingdom Natterbox Limited Full time

    Unlock Your Sales Potential with Natterbox LimitedNatterbox Limited, a leading provider of cutting-edge contact center technology, is seeking an experienced Senior Account Executive to drive revenue growth and deliver exceptional customer experiences. Located in the UK, USA, or Australia, this role offers a unique opportunity to join a dynamic team and...


  • London, Greater London, United Kingdom A2Dominion Group Full time

    Contact Centre Team Lead RoleA2Dominion Group is a housing provider operating across Southern England. With a rich history spanning over 70 years, we are committed to creating vibrant, sustainable communities that enhance the lives of our residents. At A2Dominion Group, we pride ourselves on our values of integrity, innovation, and inclusivity. With a...


  • London, Greater London, United Kingdom Agent Provocateur Full time

    About Agent ProvocateurAgent Provocateur is a renowned British lingerie, nightwear and accessories brand established in 1994 with a strong presence across North America, Europe and the UK. We are currently seeking an experienced Retail Operations Coordinator to join our Retail Operations department in our Market Road, London Head Office on a permanent,...


  • London, Greater London, United Kingdom Natterbox Full time

    Natterbox Ltd, a leading provider of AI-powered contact center technology, is seeking a highly driven and results-oriented Senior Account Executive to join its team.Natterbox Ltd is a cutting-edge provider of AI communication platforms that enable B2B organizations to deliver exceptional customer experiences and drive sales efficiency. As a Senior Account...


  • London, Greater London, United Kingdom Kone México Full time

    Call Center Dispatcher Job OpportunityWe are seeking a highly skilled Call Center Dispatcher to join our team in Dublin. As the main contact point for our customers, you will be responsible for managing incoming requests by telephone and email.About KONEKONE is a global leader in the lift and escalator industry, providing solutions for maintenance and...


  • London, Greater London, United Kingdom Agent Provocateur Full time

    At Agent Provocateur, we are looking for a skilled Retail Operations Coordinator to join our team in London. As a key member of our Retail Operations department, you will be responsible for supporting our retail population in an operational and administrative capacity.The successful candidate will oversee daily operations of our boutiques across a Global...


  • London, Greater London, United Kingdom Amazon Data Services UK Limited - E17 Full time

    About the RoleWe are seeking an experienced Executive Assistant to support our AWS Data Center Planning & Delivery team. The successful candidate will provide administrative support to our team, ensuring the smooth operation of our data centers and the delivery of our cloud infrastructure services.Key ResponsibilitiesManage complex calendars, prioritize...


  • London, Greater London, United Kingdom Dexters Estate Agent Group Full time

    New Homes Management PositionAs a key player in our New Homes sales team, you will be instrumental in driving business success and fostering a collaborative environment among team members. Essential responsibilities include ensuring consistent brand presence, overseeing client interactions, and providing guidance and support to junior consultants.The...


  • London, Greater London, United Kingdom American Express Full time

    About This Opportunity:We are seeking an experienced Senior Analyst to join our Contact Delivery Solutions team at American Express. In this role, you will be responsible for developing and implementing advanced routing solutions for customer interactions.The ideal candidate will have a strong background in contact center technology and routing solutions,...


  • London, Greater London, United Kingdom Magnus James Full time

    A fantastic opportunity has arisen for an Estate Agent Sales Administrator to join a market-leading independent agent within their award-winning office in a desirable location.Estate Agent Sales Administrator – Key ResponsibilitiesSupport the Sales team in achieving their goalsSend out terms of business to clientsConduct anti-money laundering checksOrder...


  • London, Greater London, United Kingdom Tyronash Full time

    Job Title: Luxury Real Estate AgentLocation: LondonSalary: Potential earnings of £250,000 per annumWe are seeking a highly motivated and experienced luxury real estate agent to manage a portfolio of high-end properties in and around London. As a luxury real estate agent, you will be responsible for building relationships with clients, conducting property...