Contact Center Agent
5 days ago
This is a permanent position based at our Dublin office, Monday to Thursday 08:30-17:00 and Friday 08:30-16:00. The successful candidate will be responsible for managing incoming requests from customers and providing them with adequate information and support.
About KONE
KONE is a leading company in the lift and escalator industry, providing solutions for maintenance and modernization of buildings. Our mission is to improve the flow of urban life.
Key Responsibilities
- Manage incoming requests from customers by telephone and email.
- Support supervisors/Area Service Managers in following up open callouts and back reporting open jobs.
- Make contact with customers and engineers as easy as possible and provide adequate information and support.
- Collaborate by attending regional meetings with varied attendees.
- Review and update daily planning schedules to maximize efficiency and profitability.
Requirements
- Contact Centre experience is essential.
- Previous work experience in customer service is essential.
- Call Out / Dispatch experience is a bonus.
- Salesforce experience would be beneficial.
- Excellent telephone manner.
- Good Word, Excel, and Outlook skills.
- Good written and spoken English.
Salary and Benefits
The successful candidate can expect a competitive salary of approximately €30,000 - €35,000 per annum, depending on experience. KONE also offers full training (1-2 weeks at our UK Keighley Office) and excellent working conditions and benefits.
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