AWS Cloud Contact Center Solutions Architect

4 weeks ago

London, Greater London, United Kingdom AWS EMEA SARL (UK Branch) Full time

About the Role:

The AWS Cloud Contact Center Solutions Architect will be responsible for advancing the adoption of AWS products in service to customer goals. This role will collaborate with specialist, sales, marketing, and products teams to ideate around customers' most challenging business problems.

Key Responsibilities:

  • Leverage expertise in the Contact Center and customer experience domain to drive customer success.
  • Collaborate with cross-functional teams to advance customer technical objectives.
  • Act as a trusted advisor to line of business and C-suite leaders.
  • Lead architectural reviews and workshops to advance customer technical objectives.
  • Share best practices through forums such as AWS blogs, whitepapers, reference architectures, and public-speaking events.
  • Educate customers on the value proposition of AWS and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.
  • Provide data and anecdotes on what is working and what is not back to the larger specialist community and product teams.

About the Team:

The Customer Experience specialist team helps customers learn about and adopt Amazon Connect, the fastest growing AWS service and a leader in the Contact Center as a Service (CCaaS) market segment. As an AI-powered cloud contact center, Amazon Connect delivers a rapid pace of innovation that enables companies to unlock bar-raising experiences for customers and agents at lower cost.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences.

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply.

Requirements:

  • Experience in infrastructure architecture, database architecture, and networking.
  • Presentation skills with a high degree of comfort speaking with executives, IT Management, and developers.
  • History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises.
  • AWS Solution Architecture certification or relevant cloud expertise.

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