Cloud Contact Center Specialist

2 months ago

London, Greater London, United Kingdom Amazon Full time

Award-winning Amazon seeks an experienced Cloud Contact Center Specialist to join our team in driving customer success. As a key player in our Amazon Connect Customer Success Specialist (CSS) team, you will create a matrix environment with resources from our partner community, Professional Services, AWS account teams, and Connect service team members to drive customer success.

Job Overview

We are one of the fastest growing AWS services and a leader in the Contact Center as a Service (CCaaS) category. Our AI-powered cloud contact center delivers a rapid pace of innovation that enables companies to unlock bar-raising experiences for customers and agents at lower cost.

About the Role

This is an exciting opportunity to serve as the primary point of contact for a portfolio of strategic customer accounts, managing relationships and being a strategic advisor, driving enterprise-wide adoption of Amazon Connect. You will lead cross-functional field teams in sales, solutions architecture, partner sales, product, and work at the CxO level with customers to maximize the value of their Connect investment.

Key Responsibilities
  • Serve as the primary point of contact for a portfolio of strategic customer accounts, managing relationships and being a strategic advisor, driving enterprise-wide adoption of Connect.
  • Delve compelling presentations, product demos, sample solutions and programs, events, and discussions to enable customer success.
  • Develop account plans in conjunction with field teams.
  • Work with partners and ISVs to extend reach & drive adoption of AWS solutions.
Requirements

We are seeking someone with significant experience in enterprise sales, business development, and/or consulting with SaaS Contact Center and Customer Experience products. Your expertise should include:

  • Significant years of business development, partner development, sales or alliance management experience.
  • Significant years of experience driving technology initiatives.
  • Experience with managing complex, multi-stakeholder projects and delivering solutions.
Benefits

You will be part of a diverse and inclusive team that values collaboration, innovation, and continuous learning. We offer competitive compensation, including a base salary of $120,000, plus benefits, bonus, and opportunities for career growth and professional development.

About Amazon: Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating – that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

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