Enterprise Contact Center Architect

11 hours ago


London, Greater London, United Kingdom Experis - ManpowerGroup Full time
Role Summary

We are seeking an Enterprise Contact Center Architect to join our team at Experis - ManpowerGroup. The ideal candidate will have a deep understanding of Contact Center applications and experience in leading the development and implementation of architecture strategy and standards.

The successful candidate will have a strong background in applications running on MS Windows platform, with working knowledge of Contact Centre applications like IVR, Genesys etc. Experience with Microsoft Office products, Agile methodology, and Cloud experience - AWS certification preferred.

We estimate the salary for this role to be around £600-650 per day, depending on the location.

Responsibilities
  • Develop and implement Contact Center architecture strategy and standards.
  • Support the business to define a coherent technology change portfolio that enables delivery of the global business/global function strategy.
  • Collaborate with development teams to ensure quality technical deliverables.
Requirements
  • 8-10+ years of experience in applications running on MS Windows platform.
  • Working knowledge of Contact Centre applications like IVR, Genesys etc.
  • Experience with Microsoft Office products - O365, PowerPoint, Word, Teams, and Excel.
  • Strong analysis skills - definition of use cases/sequence diagrams essential.
  • Operating in an Agile-based methodology environment.
  • Cloud experience - AWS certification preferred.


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