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Enterprise CCaaS Solutions Architect

1 month ago

London, Greater London, United Kingdom Eventus Solutions Group Full time
Role Overview

As a seasoned Enterprise CCaaS Solutions Architect at Eventus Solutions Group, you will be responsible for designing and engineering complex Contact Center applications for some of the largest companies in the world.

Key Responsibilities
  • Develop overall CXone, Genesys Cloud or Amazon Connect application architectures, including networks, WFM, quality, AI tools, ACD, CRM Integrations, and IVR
  • Create designs that provide effective maintenance, scalability, and upgradability, enabling on-shore or off-shore engineers to build them
  • Work effort estimations and management of system limitations (threads, memory, etc.)
Required Skills and Qualifications
  • Bachelor's degree in computer science, IT, or engineering or equivalent experience
  • 10+ years' experience in Contact Center and UC environments
  • 5 or more years of experience with software architecture and design with the CXone, Genesys Cloud or Amazon Connect platform
  • Experience with API integrations and Web service experience, including authentication and synchronous/asynchronous designs
  • Management of implementation, code reviews, troubleshooting, requirements management, and integrations
  • Ability to create customizations to work around system limitations or cost issues
  • Hands-on experience with coding languages such as JavaScript, Python, Java, C++ is a plus
  • Network infrastructure experience is a plus
Benefits
  • Competitive total rewards program
  • Comprehensive benefit plans
  • Professional training opportunities
  • Engaging and fun culture
  • Big business ambition with small company values
  • Opportunity to work with industry-leading, talented peers
Estimated Salary

The estimated salary for this role is £60,000 - £80,000 per year, depending on location and experience.