Enterprise Contact Center Architect

5 days ago


London, Greater London, United Kingdom Eventus Solutions Group Full time
About the Role

Eventus Solutions Group is looking for a seasoned CCaaS Application Architect to join our team. This is an exciting opportunity to work on complex Contact Center applications for some of the largest companies in the world.

Estimated Salary

The estimated salary for this role is between $120,000 and $180,000 per year, depending on experience.

Job Description

As a CCaaS Application Architect, you will be responsible for designing and implementing Contact Center applications using the CXone, Genesys Cloud or Amazon Connect platform. You will work closely with Clients and manage Eventus engineers to ensure the solution meets client and Eventus quality standards.

Key Responsibilities
  • Design and implement complex Contact Center applications.
  • Manage project initiatives and address digital transformation goals and business priorities.
  • Work directly with Clients and manage Eventus engineers to ensure the solution meets client and Eventus quality standards.
  • Define overall CXone, Genesys Cloud or Amazon Connect Application architectures.
Requirements

To be successful in this role, you will need:

  • Bachelor's degree in computer science, IT, or engineering or equivalent experience.
  • 10+ years' experience in Contact Center and UC environments.
  • 5 or more years of experience with software architecture and design with the CXone, Genesys Cloud or Amazon Connect platform.
  • Hands on experience with coding languages such as JavaScript, Python, Java, C++ is a plus.
About Eventus Solutions Group

We are a leading provider of CCaaS solutions with over 500 successful projects delivered. Our company values innovation, collaboration, and customer satisfaction. We offer a competitive total rewards program, comprehensive benefit plans, professional training opportunities, and an engaging and fun culture.



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