Cloud-Based Contact Center Solutions Expert

1 week ago


London, Greater London, United Kingdom Eventus Solutions Group Full time

Job Overview

Eventus Solutions Group is seeking a highly skilled Contact Center Architecture Expert to join our team. As an experienced professional in the field of contact center architecture, you will play a crucial role in designing and implementing cutting-edge technologies for our clients.

Key Responsibilities:

  • Define overall contact center architectures, including networks, WFM, quality, AI tools, ACD, CRM integrations, and IVR.
  • Create designs that provide for effective maintenance, scalability, and upgradability.
  • Work effort estimations, enterprise ACD, CTI, and IVR experience.
  • API integrations and web service experience, including authentication and synchronous/asynchronous designs.

Requirements:

  • Bachelor's degree in computer science, IT, or engineering, or equivalent experience.
  • 10+ years' experience in contact center and UC environments.
  • 5 or more years of experience with software architecture and design.

Salary and Benefits:

  • A competitive salary of $160,000 - $220,000 per year, depending on experience.
  • A comprehensive benefits package, including health insurance, 401(k), and paid time off.
  • Opportunities for professional growth and development, including training and certification programs.


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