Cloud-Based Contact Center Solutions Expert
1 week ago
Job Overview
Eventus Solutions Group is seeking a highly skilled Contact Center Architecture Expert to join our team. As an experienced professional in the field of contact center architecture, you will play a crucial role in designing and implementing cutting-edge technologies for our clients.
Key Responsibilities:
- Define overall contact center architectures, including networks, WFM, quality, AI tools, ACD, CRM integrations, and IVR.
- Create designs that provide for effective maintenance, scalability, and upgradability.
- Work effort estimations, enterprise ACD, CTI, and IVR experience.
- API integrations and web service experience, including authentication and synchronous/asynchronous designs.
Requirements:
- Bachelor's degree in computer science, IT, or engineering, or equivalent experience.
- 10+ years' experience in contact center and UC environments.
- 5 or more years of experience with software architecture and design.
Salary and Benefits:
- A competitive salary of $160,000 - $220,000 per year, depending on experience.
- A comprehensive benefits package, including health insurance, 401(k), and paid time off.
- Opportunities for professional growth and development, including training and certification programs.
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