Cloud Contact Center Architecture Expert

7 days ago


London, Greater London, United Kingdom Eventus Solutions Group Full time

Cloud Contact Center Architecture Expert Job Summary:

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We are seeking an experienced Cloud Contact Center Architecture Expert to join our team. As a key member of our architecture team, you will be responsible for designing and implementing cloud-based contact center architectures that meet our clients' needs and exceed their expectations.

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Key Responsibilities:

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  • Design and implement cloud-based contact center architectures using CXone, Genesys Cloud, or Amazon Connect">
  • Collaborate with clients and engineers to ensure solutions meet client and Eventus quality standards">
  • Develop and maintain technical documentation, including architecture diagrams and implementation guides">
  • Stay up-to-date with industry trends and emerging technologies to recommend innovative solutions">
  • Manage projects from initiation to delivery, ensuring timely completion and within budget">
  • Participate in knowledge sharing and best practices discussions to improve team capabilities">
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Requirements:

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To be successful in this role, you should have:

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  • Bachelor's degree in computer science, IT, or engineering, or equivalent experience">
  • ~5 or more years of experience with software architecture and design with CXone, Genesys Cloud, or Amazon Connect">
  • Excellent problem-solving and analytical skills">
  • Strong communication and interpersonal skills">
  • Ability to work independently and collaboratively as part of a team">
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Salary Range: $150,000 - $220,000 per year

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Benefits: Our benefits package includes health insurance, retirement plan, and paid time off.



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