Cloud Contact Center Architecture Expert
7 days ago
Cloud Contact Center Architecture Expert Job Summary:
">We are seeking an experienced Cloud Contact Center Architecture Expert to join our team. As a key member of our architecture team, you will be responsible for designing and implementing cloud-based contact center architectures that meet our clients' needs and exceed their expectations.
">Key Responsibilities:
">- ">
- Design and implement cloud-based contact center architectures using CXone, Genesys Cloud, or Amazon Connect">
- Collaborate with clients and engineers to ensure solutions meet client and Eventus quality standards">
- Develop and maintain technical documentation, including architecture diagrams and implementation guides">
- Stay up-to-date with industry trends and emerging technologies to recommend innovative solutions">
- Manage projects from initiation to delivery, ensuring timely completion and within budget">
- Participate in knowledge sharing and best practices discussions to improve team capabilities">
Requirements:
">To be successful in this role, you should have:
">- ">
- Bachelor's degree in computer science, IT, or engineering, or equivalent experience">
- ~5 or more years of experience with software architecture and design with CXone, Genesys Cloud, or Amazon Connect">
- Excellent problem-solving and analytical skills">
- Strong communication and interpersonal skills">
- Ability to work independently and collaboratively as part of a team">
Salary Range: $150,000 - $220,000 per year
">Benefits: Our benefits package includes health insurance, retirement plan, and paid time off.
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